HBSP (USA)
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Vodafone in Japan (A)
Alcacer, Juan; Furey, Mary; Yamazaki, MayukaCase HBS-711464-EStrategyDespite a rough start in the Japanese telecom market, by late 2003, Vodafone seemed to have weathered the storm, largely based on the strength of their mobile phone unit. But was it simply the calm before the storm?Starting at €8.20
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Dark Side of Customer Analytics (Commentary for HBR Case Study)
Davenport, Thomas H.; Harris, Jeanne G.; Jones, George L.; Lemon, Katherine N.; Norton, David P.; McCallister, Michael B.Article HBS-R0705Z-EStrategyHealth insurer IFA and grocery chain ShopSense have formed an intriguing partnership, but it threatens to test customers' tolerance for sharing personal information. For years, IFA's regional manager for West Coast operations, Laura Brickman, had been championing the use of customer analytics--drawing conclusions about consumer behaviors based on patterns found in collected data. She came away from a meeting with the grocer's analytics chief, Ste...Starting at €8.20
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Vodafone in Japan (C)
Alcacer, Juan; Furey, Mary; Yamazaki, MayukaCase HBS-711470-EStrategyAn update to Vodafone cases A and B, describing Softbank's acquisition of Vodafone and its performance in Japan.Starting at €5.74
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Vodafone in Japan (B)
Alcacer, Juan; Furey, Mary; Yamazaki, MayukaCase HBS-711469-EStrategyBy 2005, Vodafone Group was losing its footing in the sophisticated Japanese telecom market. What were they doing wrong? Should they cut their losses and leave Japan, or could they learn from mistakes and turn things around?Starting at €5.74