HBSP (USA)
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Steinway & Sons (Spanish version)
Garvin, David A.Case HBS-603S21Service and Operations ManagementConsiders whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the opportunity to consider issues of quality.Starting at €8.20
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The Great East Japan Earthquake (C): Ishinomaki Kouwan Hospital's Response
Takeuchi, Hirotaka; Sakai, Yukiko; Agonafir, Rebecca; Cholewinski, Peter; Kean, Allison; Kloeblen, EmilyCase HBS-713440-EStrategySupplement for case 712480. On the evening of March 11, 2011, Mayama Fumihiro, the Managing Director of Ishinomaki Kouwan Hospital knew that it would be a long, cold night. The 103 staff members and 162 patients and families were huddled on the top two floors of the four-story hospital, where they had gone to escape three tsunami waves that had destroyed the first floor and part of the second floor.Starting at €5.74