HBSP (USA)
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Sensing (and Monetizing) Happiness at Hitachi (Spanish version)
Bernstein, Ethan S.; Marton, StephanieCase HBS-418S11Leadership and People ManagementInspired by research linking happiness and productivity, Hitachi had invested in developing new "people analytics" technologies to help companies increase employee happiness. Hitachi had begun manufacturing high-tech badges that quantify a wearer's activity patterns. Data from these devices revealed an unusually high correlation between certain patterns of activity and a person's subjective sense of happiness at work. Unlike mood rings or even f...Starting at €8.20
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Trouble at Tessei, Teaching Note
Bernstein, Ethan S.; Buell, Ryan W.Teaching Note HBS-616031-EService and Operations ManagementIn 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. Given previous leaders' failed attempts to fix Tessei's problems with increased managerial monitoring and controls, Yabe seeks a creative approach...Starting at €0.00
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The Great East Japan Earthquake (D): Lawson's Response
Takeuchi, Hirotaka; Stone, Victor; Abughannam, Samer; D Incau, Sebastien; Driscoll, Jonathan; Hill, Katharine; Reynolds, JeffreyCase HBS-713441-EStrategySupplement for case 712480. CEO Niinami Takeshi (HBS '91) stared out his corner office window as the Tokyo skyscrapers swayed and the concrete trembled. He was in the midst of the largest seismic event to hit Japan in recorded history. Lawson's managers understood earthquake response. They had prior experience from the earthquakes in Kobe (1995), and Chuetsu (2007).Starting at €5.74
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The Great East Japan Earthquake (J): You Home Clinic's Recovery Efforts
Takeuchi, Hirotaka; Yonekura, Akio; Bassani, Jonathan; Harreld, Chris; Zong, Alan; Stone, VictorCase HBS-716478-EStrategyStarting at €8.20
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Trouble at Tessei (Spanish version)
Bernstein, Ethan S.; Buell, Ryan W.Case HBS-619S01Service and Operations ManagementThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. ...Starting at €8.20
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Trouble at Tessei
Bernstein, Ethan S.; Buell, Ryan W.Case HBS-615044-EService and Operations ManagementThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. ...Starting at €8.20
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P-Will at DISCO
Bernstein, Ethan S.; Jinjo, Naoko; Sakuma, YunaCase HBS-419035-ELeadership and People ManagementWhy don't other companies adopt the P-Will system? What were the conditions under which P-Will would work-and not work?Starting at €8.20
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The Great East Japan Earthquake (A)
Takeuchi, Hirotaka; Stone, VictorCase HBS-712480-EStrategyAt 2:46pm on March 11th, 2011, a 9.0M earthquake shook the Tohoku (Northeastern) region of Japan. The epicenter of the earthquake was in the coastal waters of Tohoku and reverberations from the quake triggered a tsunami that ravaged the coastal shores of Eastern Japan. The tsunami was the greatest recorded wave in history, with its highest peak at 38.9m and waves higher than 10m hitting 530km of coastal Japan.Starting at €8.20