IESE (España)
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Tessile Milana, SpA (A)
Chinchilla Albiol, Nuria; San Martín Martin-Pozuelo, ÁlvaroCase DPO-795Leadership and People ManagementAnte un conflicto familiar y una atractiva oferta profesional externa, la directora de ventas de una empresa familiar tiene que decidir si abandona o no la compañía en la que ha trabajado durante varios lustros. Este documento está basado en el caso "Tessuti Dalmine, SpA (A)" (FH-648).Starting at €8.20
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Tessile Milana, SpA (A)
Chinchilla Albiol, Nuria; San Martín Martin-Pozuelo, ÁlvaroCase DPO-795-ELeadership and People ManagementThe sales director of a family firm finds herself involved in a family dispute. On receiving an attractive job offer from another company, she has to decide whether or not to leave the firm he has served for most of his working life. This case is based on the "Tessuti Dalmine, SPA (A)" case (FH-648-E).Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Tessile Milana, SpA (B)
Chinchilla Albiol, Nuria; San Martín Martin-Pozuelo, ÁlvaroCase DPO-796Leadership and People ManagementEl caso B recoge el análisis de la situación que hace el director de ventas, y su inmediato plan de acción. Este caso está basado en el caso "Tessuni Dalmine" (FH-649).Starting at €5.74
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20
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Tessile Milana, SpA (B)
Chinchilla Albiol, Nuria; San Martín Martin-Pozuelo, ÁlvaroCase DPO-796-ELeadership and People ManagementPart B describes the sales director's analysis of the situation and his immediate action plan. This document is based on the "Tessuni Dalmine" case (FH-649-E).Starting at €5.74