IESE (España)
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20
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Susana Decar
León, Consuelo; Chinchilla, NuriaCase FH-725Leadership and People ManagementToma de decisiones ante una oferta de promoción con cambio de país a un directivo con dos hijos, cuya mujer también es directiva, bien posicionada en su empresa y que está esperando su tercer hijo.Starting at €8.20
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Susana Decar (Portuguese Version, Portugal)
León, Consuelo; Chinchilla, NuriaCase FH-725-PPLeadership and People ManagementDecision-making when faced with an offer of promotion with a change of country to a manager with two children, whose wife is also a manager, well positioned in his company and who is expecting his third child.Starting at €8.20