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Mercadona (Spanish version)
Ton, Zeynep; Harrow, SimonCase HBS-610S26Service and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Español supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €8.20
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Caja de Ahorros del Noroeste (B)
Gómez López-Egea, Sandalio; García Prat, AntoniCase DP-133Leadership and People ManagementEl caso plantea el problema que se le presenta al director de recursos humanos de la Caja de Ahorros del Noroeste cuando cuatro de sus mejores profesionales deciden irse por distintos motivos (de tipo profesional, personal y económico). Esta situación le lleva a encontrar soluciones concretas a cada uno de los casos y a plantearse un cambio en profundidad de las políticas de recursos humanos, tras realizar un análisis de la plantilla y de la orga...Starting at €5.74
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Harry: Talent Retention (B) (Portuguese Version, Brazil)
Fernández Prieto, L.; Gómez López-Egea, SandalioCase DPO-30-PBLeadership and People ManagementThe protagonist of the case, a senior consultant, sees the promotion promises made by his hierarchical superior unfulfilled, despite having met and exceeded his objectives. This fact calls into question the evaluation and promotion system used by the company. In turn, the protagonist receives an attractive offer from the competition and must decide whether to accept it or not. The student must situate himself in the positions of the protagonist a...Starting at €5.74
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Mercadona
Ton, Zeynep; Harrow, SimonCase HBS-610089-EService and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €8.20
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Harry: Talent Retention (A) (Portuguese Version, Brazil)
Fernández Prieto, L.; Gómez López-Egea, SandalioCase DPO-29-PBLeadership and People ManagementThe protagonist of the case, a senior consultant, sees the promotion promises made by his hierarchical superior unfulfilled, despite having met and exceeded his objectives. This fact calls into question the evaluation and promotion system used by the company. In turn, the protagonist receives an attractive offer from the competition and must decide whether to accept it or not. The student must situate himself in the positions of the protagonist a...Starting at €8.20