Default Category
-
Indo dota a su red de ventas de una nueva tecnología móvil (A)
Almenar, E.; Comín, Marta; Sieber, SandraCase SI-168Information Technologies, Innovation and Change, Knowledge and CommunicationEn 2006, el fabricante óptico Indo se planteó dar un giro a la manera de trabajar del equipo de ventas de la división de gafas. La sustitución del material físico por información "on line" permitiría a sus comerciales trabajar con mayor agilidad y disponer de información siempre actualizada. Pero el nuevo sistema podía causar reticencias entre los clientes, acostumbrados a tocar el producto, y entre los mismos comerciales, reacios a cambiar un mo...Starting at €8.20
-
Indo Gives its Sales Force New Mobility Technology (A)
Almenar, E.; Comín, Marta; Sieber, SandraCase SI-168-EInformation Technologies, Innovation and Change, Knowledge and CommunicationIn 2006, Indo, an optics manufacturer, decided to change the working method of its sales division for glasses. Physical material was replaced with online information that facilitated the work of the sales personnel and ensured they always had the most up-to-date information. But the new system was not completely accepted by clients, who were used to touching the product. Even some members of the sales staff were wary about changing an effective w...Starting at €8.20
-
Indo Gives its Sales Force New Mobily Technology (B)
Almenar, E.; Comín, Marta; Sieber, SandraCase SI-169-EInformation Technologies, Innovation and Change, Knowledge and CommunicationAfter introducing a new sales system for glasses as a pilot program, Indo, an optical company, expanded the scope of its experiment to check the results. The case study describes how the sales personnel and clients accepted the change from a partially computerized system to one that was thoroughly computerized.Starting at €5.74
-
Tessile Milano, SpA (A) (Portuguese Version, Brazil)
Chinchilla, Nuria; San Martín, ÁlvaroCase DPO-432-PBLeadership and People ManagementThe sales director of a family firm finds himself involved in a family dispute. On receiving an attractive job offer from another company, he has to decide whether or not to leave the firm he has served for most of his working life. This case is based on the "Tessuti Dalmine, SPA (A)" case (FH-648-E).Starting at €8.20
-
Indo dota a su red de ventas de una nueva tecnología móvil (B)
Almenar, E.; Comín, Marta; Sieber, SandraCase SI-169Information Technologies, Innovation and Change, Knowledge and CommunicationTras haber introducido un nuevo sistema de ventas de gafas en una prueba piloto, la empresa óptica Indo amplió el alcance de su experimento para comprobar la fiabilidad de los resultados. El caso describe cómo aceptaron comerciales y clientes el cambio de un sistema parcialmente informatizado a otro digitalizado en gran medida.Starting at €5.74
-
Tessile Milano, SpA (A)
Chinchilla, Nuria; San Martín, ÁlvaroCase DPO-432Leadership and People ManagementAnte un conflicto familiar y una atractiva oferta profesional externa, el director de ventas de una empresa familiar tiene que decidir si abandona o no la compañía en la que ha trabajado durante varios lustros. Este documento está basado en el caso "Tessuti Dalmine, SpA (A)" (FH-648).Starting at €8.20
-
Teresa Perales
Alvarez de Mon, Santiago; San Martín, Álvaro; García-Lombardía, PilarCase DPO-768-ELeadership and People ManagementThe case presents the dilemma faced by a Paralympic swimming champion when she must make important life decisions. The context, established though a series of interviews with the protagonist, provides an insight into the nuances and considerations affecting these decisions and the key role played by the athlete's extraordinary proactivity, effort capacity and courage, which serve as essential tools, enabling her to define and achieve her personal...Starting at €8.20
-
Teresa Perales
Alvarez de Mon, Santiago; San Martín, Álvaro; García-Lombardía, PilarCase DPO-768Leadership and People ManagementEl caso presenta el dilema al que se enfrente una campeona paralímpica de natación a la hora de tomar importantes decisiones vitales. El contexto desarrollado a partir de sucesivas entrevistas con la protagonista permiten descubrir los matices y criterios de estas decisiones así como las claves de la extraordinaria proactividad y capacidad de esfuerzo y valentía como herramientas vitales para definir y alcanzar el propósito personal.Starting at €8.20
-
Tessile Milano, SpA (B)
Chinchilla, Nuria; San Martín, ÁlvaroCase DPO-433-ELeadership and People ManagementPart B describes the sales director's analysis of the situation and his immediate action plan. This document is based on the "Tessuni Dalmine" case (FH-649-E).Starting at €5.74
-
Tessile Milano, SpA (A)
Chinchilla, Nuria; San Martín, ÁlvaroCase DPO-432-ELeadership and People ManagementThe sales director of a family firm finds himself involved in a family dispute. On receiving an attractive job offer from another company, he has to decide whether or not to leave the firm he has served for most of his working life. This case is based on the "Tessuti Dalmine, SPA (A)" case (FH-648-E).Starting at €8.20