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El programa de fidelización Mapfre Hogar
Garcés R.; de Lecea R.; Chiesa, CosimoCase M-1183MarketingEl caso expone el programa de satisfacción y fidelización que inició Mapfre Seguros Generales en su producto de Mapfre Hogar en un momento en que se perdían muchos clientes.Starting at €8.20
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The Dream Team (B): Second term as a milestone
Pathak, Richa; Ribera, AlbertoCase DPO-235-ELeadership and People ManagementThis is part B of a case that narrates the story of two teams within the MBA class. The incidents described in this part occur in the second term of the MBA. The case is intended for focusing on developing team-building skills, to discuss how the members could have approached stressful situations in better ways.Starting at €5.74
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Iberia Plus
Hernández Martín, José Antonio; Chiesa, CosimoCase M-1241MarketingIberia había estado realizando en los últimos años un importante esfuerzo para expandir su programa de fidelización Iberia Plus a socios externos. Con ello buscaba dos objetivos fundamentales: dar más valor a los clientes mediante una mayor oferta en la obtención y utilización de puntos, y mejorar la rentabilidad del programa Iberia Plus. Este plan de expansión había sido todo un éxito hasta el momento e Iberia contaba ya con más de 90 compañías...Starting at €8.20
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Cadbury España: Recuperando el liderazgo del mercado
Garcés R.; Chiesa, CosimoCase M-1199Service and Operations ManagementEl caso versa sobre la estrategia comercial implantada por Cadbury para recuperar el liderazgo de Trident en el mercado español.Starting at €8.20
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The Dream Team (C): The final straw
Pathak, Richa; Ribera, AlbertoCase DPO-236-ELeadership and People ManagementThis is part C of a case that narrates the story of two teams within the MBA class. The incident described in this part occurs in the third term of the MBA and marks a turning point in the team dynamics. The case is intended for focusing on developing team-building skills, to discuss how the members could have approached stressful situations in better ways.Starting at €5.74
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The Dream Team: A Recurring Story
Pathak, Richa; Ribera, AlbertoCase DPO-233-ELeadership and People ManagementThis case narrates the story of two teams within the MBA class. These two teams faced some stressful situations and the members approached them in different ways. The case is intended for a discussion on how the members could have better approached these situations, such as by focusing on the development of cooperative habits and interpersonal and team-building skills.Starting at €8.20
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Costarsa (E)
Chiesa, Cosimo; Ruggeri F.Case M-988MarketingLa creciente complejidad del mercado obliga a reorganizar la labor comercial especializando a los vendedores por canales y según el tamaño de los clientes. Una idea concreta es crear los "key-account" aunque se dude acerca de si deben depender directamente de la cabecera de la división o seguir despachando al Jefe de Zona.Starting at €5.74
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Costarsa (D)
Chiesa, Cosimo; Ruggeri F.Case M-963MarketingHay que analizar la conveniencia de replantear un nuevo plan de remuneración de vendedores en nómina de la división de «catering».Starting at €5.74
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The Dream Team (A): Evaluating Expectations
Pathak, Richa; Ribera, AlbertoCase DPO-234-ELeadership and People ManagementThis is part A of a case that narrates the story of two teams within the MBA class. The incidents described in this part occur in the first term of the MBA. The case is intended for focusing on developing team-building skills, to discuss how the members could have approached stressful situations in better ways.Starting at €8.20