IESE (España)
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Economic Evaluation of Information Systems: Sort Hospital
Farré, Marçal; Valor Sabatier, JosepCase SI-181-EInformation TechnologiesThis case examines the evaluation of IT investments in healthcare organizations. The case is meant to serve as a basis for discussion on how these technologies impact healthcare providers, what their associated costs and benefits are, what methodologies are used to assess them and how these assessments should be weighed by decision-makers considering this type of investment.Starting at €8.20
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Carsharing in Barcelona: Avancar (Chinese Version)
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088-ZHService and Operations ManagementAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Starting at €8.20
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Los social media en el Hospital del Baix Llobregat
Farré, Marçal; Valor Sabatier, JosepCase SI-186Information Technologies, Innovation and ChangeFerrán Sánchez, gerente del hospital del Baix Llobregat (HBLL), debe tomar una decisión acerca de la propuesta de un colega sobre el uso de nuevas herramientas que permitan la interacción entre pacientes y profesionales a través de comunidades online. Como gerente de la institución, él es quien tiene el poder de impulsar una iniciativa de este tipo.Starting at €8.20
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Carsharing en Barcelona: Avancar
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088Service and Operations ManagementAvancar empezó ofreciendo servicios de "carsharing" en Barcelona en 2004. Como en la mayoría de las empresas de "carsharing" los clientes solían reservar coches por horas, y recogían y devolvían los vehículos por su cuenta (autoservicio). En 2008, la empresa contaba con 2.000 clientes que compartían más de cien vehículos. Como Avancar no dejaba de crecer, tuvo la posibilidad de modificar el diseño del proceso de servicios y la gestión de su capac...Starting at €8.20
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HIFU en el Hospital Universitario Mútua Terrassa
Yankovic, Natalia; Ribera, Jaume; Farré, MarçalCase P-1113Service and Operations ManagementPor un lado, este caso presenta la introducción de una nueva tecnología, HIFU (high-intensity focused ultrasound), en el Hospital Universitario Mútua Terrassa. Por otro, se describen tanto el mercado objetivo y los ingresos potenciales en los sectores privado y público como las distintas reacciones de los profesionales especializados en ginecología y oncología) a la introducción de dicha tecnología.Starting at €8.20
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Carsharing in Barcelona: Avancar
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088-EService and Operations ManagementAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Starting at €8.20
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Social Media in Baix Llobregat Hospital
Farré, Marçal; Valor Sabatier, JosepCase SI-186-EInformation Technologies, Innovation and ChangeMr. Sánchez, manager of Baix Llobregat Hospital (HBLL), must make a decision regarding a colleague's proposal. It considers the use of new tools to enable interaction between patients and practitioners through online communities. Mr. Sánchez, as manager of the institution, is the person who has the authority to push through an initiative such as this.Starting at €8.20
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HIFU and Mútua Terrassa University Hospital
Yankovic, Natalia; Ribera, Jaume; Farré, MarçalCase P-1113-EService and Operations ManagementThe case study follows the introduction of a new technology, HIFU (High-Intensity Focused Ultrasound), at Mútua Terrassa University Hospital. The case describes the target market and the potential revenue in the private and public sectors, as well as the different reactions of working professionals (in Gynecology and Oncology) to the introduction of the new service.Starting at €8.20