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Woman at a Crossroads (A)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-334-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementThe company CEO meets with the purchasing manager to prepare for her upcoming business trip to finalize a contract with suppliers abroad. They have a maximum deadline of one month, and they know that time is money in the business world. The company is in a critical position, so it has focused on an international expansion strategy with the hopes of guaranteeing a more sustainable future. Isabel, who is from a low-income family, has made a great...Starting at €8.20
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La Estrategia de Captación de Clientes de Internet en Bankinter
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-104S02Accounting and ControlBankinter, un relativamente pequeño banco español, tiene una gran presencia como un proveedor de servicios financieros a Internet. Abriendo el camino a la rentabilidad a través de Internet Bankinter dará una gran ventaja competitiva sobre los bancos españoles más grandes y consolidadas. Ann Peralta, director de la red de Internet en Bankinter, debe evaluar si los miles de nuevos clientes llegando de otros portales son rentables para el banco. Per...Starting at €8.20
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Emergia: Driving Profitability on Help Desk Contracts
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111048-EFinanceEmergia wants to keep its customers happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?Starting at €8.20
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Henkel Iberica (A)
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-105023-EService and Operations ManagementIn 2002, Esteban Garriga, customer service director at Henkel Iberica, questions whether Collaborative Planning, Forecasting, and Replenishment (CPFR) would help manage retail promotions and limit their impact on the stock-outs and obsolete inventory. Describes the situation facing Henkel Iberica, the Spanish subsidiary of the German consumer products company Henkel KgaA, with respect to the management of retail promotions. The increasing number ...Starting at €8.20
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Woman at a Crossroads (B)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-335-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementThe company CEO meets with the purchasing manager to prepare for her upcoming business trip to finalize a contract with suppliers abroad. They have a maximum deadline of one month, and they know that time is money in the business world. The company is in a critical position, so it has focused on an international expansion strategy with the hopes of guaranteeing a more sustainable future. Isabel, who is from a low-income family, has made a great...Starting at €5.74
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Mujer en la encrucijada (A)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-334Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl director general de una empresa se reúne con la directora de Compras para preparar su próximo viaje de trabajo con el objetivo de cerrar un contrato con proveedores en el exterior, en el plazo máximo de un mes, consciente de que el tiempo es oro en el mundo de los negocios. La empresa se encuentra en una situación crítica, por lo que se ha enfocado hacia una estrategia de expansión internacional que pueda garantizar un futuro más sostenible. ...Starting at €8.20
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Mujer en la encrucijada (B)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-335Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl director general de una empresa se reúne con la directora de Compras para preparar su próximo viaje de trabajo con el objetivo de cerrar un contrato con proveedores en el exterior, en el plazo máximo de un mes, consciente de que el tiempo es oro en el mundo de los negocios. La empresa se encuentra en una situación crítica, por lo que se ha enfocado hacia una estrategia de expansión internacional que pueda garantizar un futuro más sostenible. ...Starting at €5.74
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Todovino: Can Your Rival Be Your Friend
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111071-EAccounting and ControlTodovino sells Spanish wines through wine clubs and web sites. Founder-CEO Gonzalo Verdera has partnered with many companies to create cobranded wine clubs, but now he is pondering a joint venture with one of his rivals, a brick-and-mortar wine chain. Todovino would provide the online presence for the chain. Should Verdera help his rival? What are the risks and benefits for Todovino?Starting at €8.20