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Mercadona (Spanish version)
Ton, Zeynep; Harrow, SimonCase HBS-610S26Service and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Español supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €8.20
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Susana Decar
León, Consuelo; Chinchilla, NuriaCase FH-725Leadership and People ManagementToma de decisiones ante una oferta de promoción con cambio de país a un directivo con dos hijos, cuya mujer también es directiva, bien posicionada en su empresa y que está esperando su tercer hijo.Starting at €8.20
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Mercadona
Ton, Zeynep; Harrow, SimonCase HBS-610089-EService and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €8.20
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Susana Decar (Portuguese Version, Portugal)
León, Consuelo; Chinchilla, NuriaCase FH-725-PPLeadership and People ManagementDecision-making when faced with an offer of promotion with a change of country to a manager with two children, whose wife is also a manager, well positioned in his company and who is expecting his third child.Starting at €8.20