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Mismanagement of Customer Loyalty (Spanish version)
Reinartz, Werner; Kumar, VArticle HBS-R0207FMarketingIdentify early and don't invest anything.Starting at €8.20
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CRM Done Right (Spanish version)
Ledingham, Dianne; Rigby, Darrell K.Article HBS-R0411HMarketingstrong executive and business unit leadership, careful strategic planning, clear performance measures, and a coordinated program that combines organizational and process changes with the application of new technology.Starting at €8.20
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Building Loyalty in Business Markets (Spanish version)
Narayandas, DasArticle HBS-R0509HMarketingCompanies often apply consumer marketing solutions in business markets without realizing that such strategies only hamper the acquisition and retention of profitable customers. Unlike consumers, business customers inevitably need customized products, quantities, or prices. A company in a business market must, therefore, manage customers individually, showing how its products or services can help solve each buyer's problems. And it must learn to r...Starting at €8.20
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Cómo los innovadores franceses están redescubriendo lo "social" de las redes sociales
Kramer, LarryArticle HBS-R1010LMarketingempresario de medios Kramer se ocupa de tres empresas francesas que las formas utilización de baja tecnología para una mejor conexión con los clientes. fabricante de artículos de lujo Boucheron ofrece cenas íntimas con un pequeño número de clientes clave; filial francesa de Nespresso está haciendo grandes inversiones en centros de llamadas telefónicas, a pesar del hecho de que la mayoría de los pedidos llegan a través de otros canales-y miembros ...Starting at €8.20