Default Category
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Rent-a-bike (A)
Fuhrmann T.; Liechtenstein, Heinrich; Johnson, RobCase F-770-EFinanceRent-a-bike is a company that offers a network of publicly available bikes in a city. Customers can call a special phone number to receive a numerical code to open the bike's electronic lock and use it for a certain time. They can leave the bike at any place in town. For the service they pay 6 cents per minute, with a maximum of 15 EUR per day. Rent-a-bike was first launched in Munich in April 2000. Christian Hogl, the founder, realized that it w...Starting at €8.20
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Rent-a-bike (B)
Fuhrmann T.; Liechtenstein, Heinrich; Johnson, RobCase F-771-EFinanceRent-a-bike is a company that offers a network of publicly available bikes in a city. Customers can call a special phone number to receive a numerical code to open the bike's electronic lock and use it for a certain time. They can leave the bike at any place in town. For the service they pay 6 cents per minute, with a maximum of 15 EUR per day. Rent-a-bike was first launched in Munich in April 2000. Christian Hogl, the founder, realized that it w...Starting at €5.74
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Rent-a-bike (C)
Fuhrmann T.; Liechtenstein, Heinrich; Johnson, RobCase F-772-EFinanceRent-a-bike is a company that offers a network of publicly available bikes in a city. Customers can call a special phone number to receive a numerical code to open the bike's electronic lock and use it for a certain time. They can leave the bike at any place in town. For the service they pay 6 cents per minute, with a maximum of 15 EUR per day. Rent-a-bike was first launched in Munich in April 2000. Christian Hogl, the founder, realized that it w...Starting at €5.74
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The Musée de La Cassette
Riverola, JosepCase P-1096-EService and Operations ManagementChrisine de La Cassett et Saint-Sulpice, director of the Musée de La Cassette in Paris, was worried by the results of a visitor survey that she had recently commissioned from company specializing in studying customer attitudes. The survey showed a remarkable degree of satisfaction with the visit to the museum, but at the same time, and for the first time, pointed out defects that had not been clearly identified previously. Some visitors, especial...Starting at €8.20
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Rent a bike (A-B-C) - Teaching Note
Fuhrmann T.; Liechtenstein, Heinrich; Johnson, RobTeaching Note FT-63-EFinanceNote prepared as an aid to instructors in the classroom use of cases F-770-E, F-771-E and F-772-E, Rent a bike (A), (B) and (C).Starting at €0.00
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El Museo de la Cassette
Riverola, JosepCase P-1096Service and Operations ManagementChristine de La Cassette et Saint-Sulpice, directora del Museo de La Cassette, en París, estaba preocupado por los resultados de una encuesta que había encargado poco tiempo atrás, a una empresa especialista en estudiar las actitudes de clientes. La encuesta mostraba un grado notable de satisfacción por la visita al museo, pero al mismo tiempo, y por primera vez, se apuntaban defectos que no se habían detectado claramente con anterioridad. Alguno...Starting at €8.20