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La Estrategia de Captación de Clientes de Internet en Bankinter
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-104S02Accounting and ControlBankinter, un relativamente pequeño banco español, tiene una gran presencia como un proveedor de servicios financieros a Internet. Abriendo el camino a la rentabilidad a través de Internet Bankinter dará una gran ventaja competitiva sobre los bancos españoles más grandes y consolidadas. Ann Peralta, director de la red de Internet en Bankinter, debe evaluar si los miles de nuevos clientes llegando de otros portales son rentables para el banco. Per...Starting at €8.20
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Emergia: Driving Profitability on Help Desk Contracts
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111048-EFinanceEmergia wants to keep its customers happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?Starting at €8.20
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IDDEO
Muro J.; Ricart, Joan EnricCase DG-1332Information Technologies, StrategyEl caso describe la entrada y el desarollo de Retevisión (el segundo operador de telecomunicaciones de España) en Internet. Se pretende explicar Internet y el negocio que se ha creado y todavía se puede crear, en la "red de redes" (proveedores de acceso, redes, interconexión, portales, contenidos, etc.). Después de informar sobre la situación y evolución del sector en general, de Internet y de los principales jugadores a diciembre de 1998, se exp...Starting at €8.20
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Fremap (B)
Muro J.; Ricart, Joan EnricCase DG-1233StrategyContinuación del caso (A) donde se explica la transformación realizada en la entidad en los últimos años y se plantean los retos actuales.Starting at €5.74
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IDDEO
Muro J.; Ricart, Joan EnricCase DG-1332-EInformation Technologies, StrategyThe case describes how Retevisión (Spain's number two telecommunications operator) made its entry into the Internet business and started to develop it. It sets out to explain the Internet and the business opportunities it has created and is expected to create in the future (ISPs, networks, interconnection, portals, content, etc.). Following an overview of the situation and development of the IT industry in general, the growth of the Internet, and...Starting at €8.20
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Henkel Iberica (A)
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-105023-EService and Operations ManagementIn 2002, Esteban Garriga, customer service director at Henkel Iberica, questions whether Collaborative Planning, Forecasting, and Replenishment (CPFR) would help manage retail promotions and limit their impact on the stock-outs and obsolete inventory. Describes the situation facing Henkel Iberica, the Spanish subsidiary of the German consumer products company Henkel KgaA, with respect to the management of retail promotions. The increasing number ...Starting at €8.20
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Todovino: Can Your Rival Be Your Friend
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111071-EAccounting and ControlTodovino sells Spanish wines through wine clubs and web sites. Founder-CEO Gonzalo Verdera has partnered with many companies to create cobranded wine clubs, but now he is pondering a joint venture with one of his rivals, a brick-and-mortar wine chain. Todovino would provide the online presence for the chain. Should Verdera help his rival? What are the risks and benefits for Todovino?Starting at €8.20