Ivey Business School (Canada)
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United Overseas Bank: Branch Crowd Analytics
Joel Goh, Rachel Seah, Karl Ann TooCase IVEY-W28415-EFinance, Service and Operations ManagementThis case focuses on the use of modern data analytics to alleviate crowding at the branches of United Overseas Bank, a full-service bank headquartered in Singapore. The case is set in 2020 against the backdrop of the COVID-19 global pandemic when vaccines were not yet available and social distancing was a key tool in the fight against the spread of the disease. How should the bank develop and deploy predictive analytics to accurately anticipate f...Starting at €8.20
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Infineum: Creating an Inclusive Working Environment
Pei-Chuan Wu; Jeremy Thoo; Hui Tong KohCase IVEY-9B21C037-ELeadership and People ManagementSince 2000, Infineum International Limited had been expanding rapidly throughout the Asia Pacific region. The company launched its inclusion and diversity program in 2009, which saw strong progress after 2013, when the company established its inclusion-fiStarting at €8.20