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Artiem: Fresh People Hotels
Llano Irusta, Miguel Angel; Maiques Flores, LolaCase IIST-PI-176Service and Operations ManagementPara Artiem Fresh People Hotels, la satisfacción del cliente, tanto interno como externo, era clave y a ella se habían orientado –y se orientaban– buena parte de los esfuerzos de una compañía del sector turístico español nacida en Menorca, abonada a una suerte de relación causa–efecto: trabajadores satisfechos dan lugar a clientes satisfechos y a cuentas de resultados sostenibles. En 2013, Artiem Fresh People Hotels había entrado por primera vez...Starting at €8.20
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ROADLAW Case (B): Manuel Binio, Partner
Stein Martínez, Guido; Mehta, Kandarpkumar Harsiddhbhai; Barrachina, AlbertoCase NEG-19-ELeadership and People Management, StrategyThree partners (two professional and one strictly financial) decide to establish a boutique law firm called ROADLAW that will focus on a particular sector, with two business areas: the pharmaceutical industry and restructuring. At first, everything seems to bode well for the future of the project. A draft partnership agreement is prepared but never formally concluded. When problems arise between the two professional partners, the situation become...Starting at €5.74
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ROADLAW Case (A): Santiago Jover, Partner
Stein Martínez, Guido; Mehta, Kandarpkumar Harsiddhbhai; Barrachina, AlbertoCase NEG-18-ELeadership and People Management, StrategyThree partners (two professional and one strictly financial) decide to establish a boutique law firm called ROADLAW that will focus on a particular sector, with two business areas: the pharmaceutical industry and restructuring. At first, everything seems to bode well for the future of the project. A draft partnership agreement is prepared but never formally concluded. When problems arise between the two professional partners, the situation become...Starting at €8.20
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Melià Hotels International. El proyecto de Calviá Beach
Llano Irusta, Miguel Angel; Maiques Flores, LolaCase IIST-PI-175Service and Operations ManagementEl proyecto de Calviá Beach, era una apuesta por la reconversión y posicionamiento de Magaluf, una zona turística de Mallorca donde Meliá ostentaba una posición dominante – con más de 3.500 habitaciones— y que la propia familia Escarrer había contribuido a poner en el mapa turístico allá por los años 60. En 2014, Meliá estaba terminando una nueva temporada en Mallorca en la que se consolidaban los resultados cosechados por el proyecto Calviá Beac...Starting at €8.20
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Banco de Iberia (B): Workforce Adjustment Policies (Portuguese Version, Brazil)
Rábago, Eduardo; Stein Martínez, GuidoCase DPO-223-PBInnovation and Change, Leadership and People ManagementAt year-end 2008, Banco de Iberia posted a profit of close to 63 million euros, with 6% growth in the balance sheet. During 2009 and 2010, the downturn in the business was very pronounced, so the bank instructed staff to drastically cut expenses, and strict risk controls were introduced. The strategic plan for the three-year period ending 2011 was centered on prudent and transparent management, based on scrupulous adherence to regulations and eth...Starting at €5.74
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Banco de Iberia (A) (Portuguese Version, Brazil)
Rábago, Eduardo; Stein Martínez, GuidoCase DPO-217-PBInnovation and Change, Leadership and People ManagementBanco de Iberia was founded by an investor group at the end of the 19th century, with capital of six million pesetas (36,000 euros). Since then, the bank has maintained a stable stock price and a reputation as a sound institution with proven expertise in universal banking services for personal, corporate and institutional customers. In 2009 the bank needs to adapt its management structure to the new circumstances, so as to tighten control of expe...Starting at €8.20