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Allianz Customer Centricity: Is Simplicity the Way Forward?
Ascarza, Eva; Billaud, EmilieCase HBS-522008-EMarketingThis case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies' abilities to provide customer satisfaction while being efficient in their operations. In October 2018, Allianz was one of the world's leading insurers and asset managers with 103 million retail and corporate customers in 70 count...Starting at €8.20
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Inundation: The Slow-Moving Crisis of Pakistan's 2010 Floods Epilogue
Howitt, Arnold; Tannenwald, DavidCase HBS-HKS796-ESupplement for HKS794 and HKS795Starting at €8.20
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Allianz Customer Centricity: Is Simplicity the Way Forward? (Portuguese version)
Ascarza, Eva; Billaud, EmilieCase HBS-524P04MarketingThis case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies' abilities to provide customer satisfaction while being efficient in their operations. In October 2018, Allianz was one of the world's leading insurers and asset managers with 103 million retail and corporate customers in 70 count...Starting at €8.20
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Inundation: The Slow-Moving Crisis of Pakistan's 2010 Floods (A)
Howitt, Arnold; Tannenwald, DavidCase HBS-HKS794-EIn summer 2010, unusually intense monsoon rains in Pakistan triggered slow-moving floods that inundated a fifth of the country and displaced millions of people. This case describes how Pakistan's government responded to this disaster and highlights the performance of the country's nascent emergency management agency, the National Disaster Management Authority. It also explores the integration of international assistance, with a particular focus o...Starting at €8.20
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Inundation: The Slow-Moving Crisis of Pakistan's 2010 Floods (B)
Howitt, Arnold; Tannenwald, DavidCase HBS-HKS795-ESupplement for HKS794Starting at €5.74