HBSP (USA)
- Article
Mismanagement of Customer Loyalty (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0207FPublished: Jul 1, 2002Reviewed: Dec 5, 2012Format: PDFPages: 12Language: Spanish - Case
Jess Westerly at Kauflauf GmbH (Spanish version)
Collection: HBSP (USA)Ref.: HBS-917S21Published: Aug 24, 2012Reviewed: Jun 25, 2012Format: PDFPages: 14Language: Spanish - Teaching Note
Jess Westerly at Kauflauf GmbH, Teaching Note
Collection: HBSP (USA)Ref.: HBS-913528-EPublished: Aug 24, 2012Format: PDFPages: 17Language: English