HBSP (USA)
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Allianz Customer Centricity: Is Simplicity the Way Forward?
Ascarza, Eva; Billaud, EmilieCase HBS-522008-EMarketingThis case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies' abilities to provide customer satisfaction while being efficient in their operations. In October 2018, Allianz was one of the world's leading insurers and asset managers with 103 million retail and corporate customers in 70 count...Starting at €8.20
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La división de productos domésticos de Hewlett- Packard en Europa (1996-2000)
Arnold, David J.; Knoop, Carin-IsabelCase HBS-507S09Knowledge and CommunicationPara noviembre de 2000, la División de Productos Inicio de Hewlett-Packard (HPD) había sido la venta de su línea de Pabellón de los ordenadores personales en Europa desde hace casi cinco años. Durante ese tiempo, el HPD había entrado y salido de Alemania, tuvo problemas en Francia y el Reino Unido, y reorganizado de manera significativa sus operaciones en Europa dos veces. Algunos de HP sintieron que la operación europea se había convertido en lo...Starting at €8.20
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Allianz Customer Centricity: Is Simplicity the Way Forward? (Portuguese version)
Ascarza, Eva; Billaud, EmilieCase HBS-524P04MarketingThis case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies' abilities to provide customer satisfaction while being efficient in their operations. In October 2018, Allianz was one of the world's leading insurers and asset managers with 103 million retail and corporate customers in 70 count...Starting at €8.20