Ivey Business School (Canada)
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Pride Industries
Edward D. ArnheiterCase IVEY-9B12D024-EService and Operations Management, StrategyPRIDE Industries made a $2.6 million capital appropriation request to replace older electronics surface mount technology with newer and more capable machinery. PRIDE, a non-profit enterprise that hired workers with disabilities, wished to earn business and reputation based on the universal measures used by customers worldwide — price, quality and delivery — while maintaining its social mission. The proposal looked good on paper, and the company p...Starting at €8.20
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Kaiser Permanente: Creating a No-Wait Emergency Department
Edward D. ArnheiterCase IVEY-9B16M173-EStrategyIn 2007, the emergency department at Kaiser Permanente’s South Sacramento Medical Center was experiencing extremely long patient wait times, and it became clear that a new and better way of doing business was needed. The chief of the emergency department was inspired to change things and became the leader of the lean program—a system of management methods and tools widely used for over 25 years in the manufacturing sector. Changes were made over ...Starting at €8.20