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Ivey Business School (Canada)
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Allianz: Optimizing Customer Acquisition Strategy using Machine Learning
Bjarne Brié; Tineke Distelmans; Kristof Stouthuysen; Tim Verdonck; Christopher Grumiau; Thoppan Mohanchandralal SudamanCase IVEY-W27305-EMarketingIn October 2019, the regional chief data and analytics officer at Allianz AG, Belgium, attended a two-hour strategy meeting with the Allianz Benelux chief executive officer, who had expressed concerns about the company’s digitalization strategy. A few days earlier, the marketing department had found that online sales channel results had fallen unexpectedly. The chief executive officer was worried that the company could lose market share if it did...Starting at €8.20