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Citibank: Lanzamiento de la tarjeta de crédito en Asia-Pacífico (A)
Rangan, V. KasturiCase HBS-503S47MarketingConsumer Bank ponderó la posibilidad de lanzar una tarjeta de crédito en la región de Asia Pacífico. sede de Nueva York del banco, y varios de sus directivos en el país en la región, no se mostraron entusiastas. Pero otros eran de apoyo debido a la oportunidad de ampliar la base de clientes del banco de la expansión de sucursales limitada permitido por la legislación local. Los estudiantes toman una decisión, y si se hace un "ir" decisión, que tr...Starting at €8.20
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Lincoln Financial Group (B): Making LFD a Reality (Spanish version)
Godes, David B.; Lane, DavidCase HBS-513S25MarketingLFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales management by exploring the link between a shift in the firm's overall strategy (customer intimacy), the structural implementation of this strategy in the form of the creation of a new d...Starting at €5.74
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Customer Service Innovation (Spanish version)
Deshpande, Rohit; Hogan, HalCase HBS-517S16MarketingThe members of Singapore Airlines' (SIA) management committee needs to decide whether to cancel the implementation of the new lie-flat seats in business class after the effects of the global recession on the travel industry in September 2001. SIA was considered the gold standard for its innovative customer service, and the $100 million new seats project for the international market was planned to bolster that reputation. But with increased compet...Starting at €8.20