HBSP (USA)
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Finland's S Group: Competing with a Cooperative Approach to Retail
Casadesus-Masanell, Ramon; Khanna, Tarun; Skurnik, Samuli; Mitchell, JordanCase HBS-709409-EStrategyTo maximize their effectiveness, color cases should be printed in color. The case looks at the two dominant Finnish retailers: S Group and Kesko. S Group is a customer-owned cooperative, which has a unique holding structure whereby 1.7 million residents (or 70 percent of Finnish households) own 22 regional cooperatives. In turn, the regional cooperatives own SOK, a centralized company that provides services to the regional cooperatives. Throughou...Starting at €8.20
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Clothing, Customer Service, and Company Culture (Spanish version)
Frei, Frances X.; Ely, Robin J.; Winig, LauraCase HBS-612S15On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies. Amazon had been courting Zappos since 2005, hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail categories. While Amazon's interest in...Starting at €8.20
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Finland's S Group: Competing with a Cooperative Approach to Retail, Teaching Note
Casadesus-Masanell, Ramon; Mitchell, Jordan; Skurnik, SamuliTeaching Note HBS-709507-EStrategyTeaching Note for [709409].Starting at €0.00