HBSP (USA)
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Jones Lang LaSalle: Reorganizing around the Customer (2005), Teaching Note
Gulati, Ranjay; Cullen, Patrick; Marshall, LuciaTeaching Note HBS-410069-ELeadership and People ManagementTeaching Note for [410007].Starting at €0.00
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Demand and Supply Forecasting at Air Products--Electronics Specialty Materials, Teaching Note
Kulp, Susan; Randall, Taylor; Kanji, ZahraTeaching Note HBS-108017-ETeaching Note to (107-018).Starting at €0.00
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Vendor Compliance at Geoffrey Ryans (A)
Kulp, Susan; DeHoratius, Nicole; Kanji, ZahraCase HBS-108022-EService and Operations ManagementGeoffrey Ryans, a regional department store, faced two major issues relating to its retail furniture line: a large percentage of stock received from East Asian vendors was not in sellable condition, and furniture pieces had high customer return rates. Discusses different options for the Shipment Quality Group, including the use of vendor scorecards and product quality checks in the furniture division. Before agreeing on any particular course of a...Starting at €8.20
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Jones Lang LaSalle: Reorganizing around the Customer (2005)
Gulati, Ranjay; Marshall, LuciaCase HBS-410007-ELeadership and People ManagementPeter Roberts, CEO of Jones, Lang, LaSalle (JLL) Americas division, has been charged with expanding the company's presence in its core geographic markets while simultaneously growing its corporate account business. Roberts and his task force have narrowed their options to two proposals. The first is an enhancement of the account management model put in place in 2001 where independent service units co-existed with an account management group. The ...Starting at €8.20
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Store24 (Spanish version)
Narayanan, V.G.; Kulp, Susan; Campbell, DennisCase HBS-104S01Accounting and ControlIllustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy.Starting at €8.20
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Corporate Solutions at Jones Lang LaSalle (2001) (Spanish version)
Gulati, Ranjay; Marshall, LuciaCase HBS-418S04Leadership and People ManagementPeter Barge, CEO of the newly created Corporate Solutions Group of Jones Lang LaSalle (JLL), is executing a restructuring of the U.S. corporate real estate services division that will enable the company to offer its clients integrated solutions. Barge has created an account management function to coordinate the activities of the three, product-based business units which, until now, have operated autonomously. As he is executing the restructuring,...Starting at €8.20
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Corporate Solutions at Jones Lang LaSalle (2001), Teaching Note
Gulati, Ranjay; Marshall, LuciaTeaching Note HBS-409069-ELeadership and People ManagementTeaching Note for [409111].Starting at €0.00
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Vendor Compliance at Geoffrey Ryans (A) & (B), Teaching Note
Kulp, Susan; DeHoratius, Nicole; Kanji, ZahraTeaching Note HBS-108029-EService and Operations ManagementTeaching Note to (108-022) and (108-023).Starting at €0.00