HBSP (USA)
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Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Frei, Frances X.Article HBS-R0611EService and Operations Managementdiagnosing the behavioral problem, designing an operating role for customers that creates new value for both parties, and testing and refining approaches for influencing behavior.Starting at €8.20
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, HannaCase HBS-608S05Service and Operations ManagementAnaliza si progresivo, estrictamente una compañía de seguros de automóviles, debe entrar en el mercado de seguros del dueño de la casa. La decisión fundamental es si las competencias que hicieron progresiva a tener éxito en la industria de seguros de automóviles se puede traducir en la industria de seguros del dueño de la casa.Starting at €5.74
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Health Leads: Reaching for Impact (A)
Rangan, V. Kasturi; Appleby, SarahCase HBS-517022-EExplores strategies to achieve system-level impact for a nonprofit focused on addressing patients' basic social needs through healthcare institutions. Founded in 1996 with a volunteer-staffed help desk at Boston Medical Center connecting low-income patients with basic resources like heating assistance, job training, and childcare programs, by 2013 the nonprofit had grown to 6 cities and 1,000 volunteers serving over 11,000 patients annually. At t...Starting at €8.20
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Health Leads: Reaching for Impact (Abridged)
Rangan, V. Kasturi; Appleby, SarahCase HBS-517024-EA nonprofit in the healthcare arena explores strategies to achieve system-level impact. Founded in 1996 with a volunteer-staffed help desk at Boston Medical Center connecting low-income patients with basic resources like heating assistance, job training, and childcare programs, by 2013 the nonprofit had grown to 6 cities and 1,000 volunteers serving over 11,000 patients annually. At the end of a successful "proof plan" period, Health Leads Co-Fou...Starting at €8.20
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Health Leads: Reaching for Impact, Teaching Plan
Rangan, V. Kasturi; Appleby, Sarah; Kelley, JuliaTeaching Note HBS-520005-EThis teaching plan is designed to be used in conjunction with the case "Health Leads: Reaching for Impact (A)," HBS No. 517-022, and its related products, "Health Leads: Reaching for Impact (B)," HBS No. 517-023, and "Health Leads: Reaching for Impact (Abridged)," HBS No. 517-024, to help faculty deepen students' comprehension of business issues and energize classroom discussion.Starting at €0.00
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Venture Philanthropy: Its Evolution and Its Future
Grossman, Allen S.; Appleby, Sarah; Reimers, CaitlinCase HBS-313111-EThis note explores the current state of venture philanthropy in the U.S. and its future. Based on interviews with 28 practitioners in the field of philanthropy and a review of the literature since the publication of the article introducing the concept of venture philanthropy (Virtuous Capital: What Foundations Can Learn from Venture Capitalists) sixteen years ago, the note discusses the signifiant impact venture philanthropy has had on the nonpro...Starting at €8.20
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Moneyball (A): What Are You Paying for? (Spanish version)
Frei, Frances X.; Campbell, Dennis; Sherman, EliotCase HBS-621S08EconomicsExplores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport. A rewritten version of an earlier case.Starting at €8.20
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Pay-As-You-Go Insurance (Spanish version)
Frei, Frances X.; Rodriguez-Farrar, HannaCase HBS-607S01Used as part of the second module of a course on Managing Service Operations, which addresses the design of sustainable service models (606-031). Consumer auto insurance is a price-sensitive industry in which customers rarely pay a premium to a provider even for additional service features. Progressive spends more on additional service features than its competitors do; consumers don't pay extra for these features, yet the company makes money on a...Starting at €8.20