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Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0611EPublished: Aug 1, 2007Format: PDFPages: 10Language: Spanish - Case
Field Service for Corporate Clients (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S38Published: Oct 3, 2002Reviewed: Jan 7, 2003Format: PDFPages: 13Language: Spanish - Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: PDFPages: 5Language: Spanish - Case
Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S05Published: Jun 29, 2001Reviewed: Apr 29, 2004Format: PDFPages: 10Language: Spanish - Case
Pay-As-You-Go Insurance (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S01Published: May 8, 2002Reviewed: Apr 29, 2004Format: PDFPages: 21Language: Spanish - Case
Gateway: Moving Beyond the Box (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-607S19Published: Jul 6, 2000Reviewed: May 9, 2002Format: PDFPages: 18Language: Spanish - Case
Transformation at the IRS (Spanish version)
Collection: HBSP (USA)Ref.: HBS-613S04Published: Sep 23, 2002Reviewed: Nov 12, 2002Format: PDFPages: 24Language: Spanish - Teaching Note
Innovation at Progressive (A) & (B), Teaching Note
Collection: HBSP (USA)Ref.: HBS-608044-EPublished: Jul 30, 2007Reviewed: Apr 4, 2008Format: PDFPages: 32Language: English - Case
Larry Miller
Collection: HBSP (USA)Ref.: HBS-922041-EPublished: Jun 22, 2022Reviewed: Nov 5, 2022Format: PDFPages: 26Language: English - Article
The Four Things a Service Business Must Get Right (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0804DPublished: Apr 1, 2008Reviewed: Oct 17, 2008Format: PDFPages: 11Language: Spanish