IESE (España)
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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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The Shubert Organization: The Show Must Go On (condensed)
Beech, María Alejandra; Villanueva, Julian; González, JorgeCase M-1240-EMarketingIn January 2009, Bob Wankel sat in his office at the historic Sardi's building on 44th Street, New York, as he considered the challenges ahead: several Broadway shows were closing, and a severe economic downturn threatened future productions. Many were calling for changes in the theater industry, and the Shubert Organization (where Mr. Wankel had worked for 33 years) had recently lost its Chairman, Gerald Schoenfeld. As the firm's new President a...Starting at €8.20
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People Express (A). Una historia de éxito
Corrales A.; Ariño, Miguel AngelCase AD-309Leadership and People ManagementPeople Express (PE) era una aerolínea con gran éxito durante los años ochenta. Dos años después de su fundación, la compañía ya había alcanzado unos beneficios de 2,7 millones de dólares sobre unas ventas de 100 millones, y el precio de sus acciones se había revalorizado un 150%. La compañía crecía a un ritmo insóito, a pesar de coincidir con un momento de profunda crisis en el sector que estaba llevando a muchas aerolíneas a pérdidas millonarias...Starting at €8.20
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People Express (B). Una historia de éxito
Corrales A.; Ariño, Miguel AngelCase AD-310Leadership and People ManagementPeople Express había logrado un éxito sin precedentes. La compañía cerró el ejercicio de 1983 con unos beneficios de 10,4 millones de dólares sobre unas ventas de 286,6 millones. Tenía 4.000 empleados y una flota de más de 60 aeronaves. Sin embargo, los resultados de PE comenzaron a deteriorarse a finales de 1984, cerrando el ejercicio con unos beneficios de 2 millones de dólares y unas ventas de 561 millones. La ya quinta aerolínea estadounidens...Starting at €5.74
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Professionalizing the Sales Force at The Veteran Tree
Villanueva, JulianCase M-1391-EEntrepreneurship, Leadership and People Management, MarketingIn March 2022, Jim Heisser, MD and founder of The Veteran Tree Co, was reflecting on the strong results his company had achieved in recent years. The historical growth in sales and profitability were something to be proud of and-after 2020 which was a disastrous year for the sector due to the pandemic-the company had returned to strong growth in 2021. Jim felt that what started as a small operation with humble goals was now becoming very big. Big...Starting at €8.20
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La profesionalización de la red de ventas en The Veteran Tree
Villanueva, JulianCase M-1391Entrepreneurship, Leadership and People Management, MarketingEn marzo de 2022, Jim Heisser, director ejecutivo y fundador de The Veteran Tree Co, estaba reflexionando sobre los buenos resultados que su compañía había alcanzado en los últimos años. El crecimiento histórico en ventas y la rentabilidad eran algo de lo que estar orgulloso, y, tras el desastroso año 2020 para el sector (debido a la pandemia), en 2021 la compañía había vuelto a crecer fuertemente. Jim sentía que lo que había empezado como una pe...Starting at €8.20
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Refreshing the Orbed Private Label
Villanueva, Julian; Nueno, José Luis; Soldado, PilarCase M-1345-EMarketingFor several weeks Daryl had been spending a lot of time preparing a presentation he would make to the company's executive committee. In the presentation, he would have to make a recommendation on the repositioning of Orbed's store-brand soft drinks. The next day, he had to talk his proposal over with Richard Balmori, the director of the store-brand department, and Joe Rod, Orbed's commercial director. A few months earlier, Sandfer, a British supp...Starting at €8.20
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Medtronic Inc.: From Corporate Mission to Organizational Culture (A)
Corrales A.; Melé, DomènecCase BE-156-EBusiness Ethics and Corporate Social ResponsibilityTwelve years after the foundation of Medtronic Inc. in 1949, Earl Bakken, one of its founders, wrote the Corporate Mission Statement of this company. Since then, this organization has been a mission-driven and values-centered organization with an adaptable business strategy. In 1989, Bill George, an admired manager, was appointed as President and Chief Operations Officer. Bill saw in Medtronic several outstanding features fully in line with his m...Starting at €8.20
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Refrescando la marca propia en Orbed
Villanueva, Julian; Nueno, José Luis; Soldado, PilarCase M-1345MarketingDaryl Board llevaba varias semanas dedicando mucho tiempo a preparar la presentación que realizaría ante el comité de dirección de la compañía. En dicha presentación, debía proponer sus recomendaciones acerca del necesario reposicionamiento del refresco de la marca Orbed. Al día siguiente, discutiría su propuesta con Richard Balmori, director del Departamento de Marcas Propias, y con Joe Rod, director comercial. Unos meses antes, Sandfer, una emp...Starting at €8.20