IESE (España)
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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CVWarehouse (B): Breaking the Deadlock
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-18-EEntrepreneurship, Information Technologies, Innovation and ChangeThis case B cannot be taught as a stand-alone case, but is a direct continuation of the FocusCase "CVWarehouse (A): Offline- and Online-Adventures in the Recruitment Industry". This second part illustrated the decisions the entrepreneur took during crisis and how she resolved the deadlock of her companies by the current investors. The case illustrates how she is trying (and eventually succeeding) to sell one of her business in order to buy out th...Starting at €8.20
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CVWarehouse (B): cómo resolver una situación en punto muerto
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-18Entrepreneurship, Information Technologies, Innovation and ChangeEste caso B no puede impartirse de manera aislada, pues es una continuación directa del caso "CVWarehouse (A): aventuras offline y online en el sector de la contratación". En esta segunda parte se describen las decisiones de la emprendedora durante la crisis y cómo consiguió salir del punto muerto que los inversores habían provocado en sus compañías. El caso expone cómo intenta (y acaba consiguiendo) vender una de sus empresas para comprar la pa...Starting at €8.20
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CVWarehouse (A): Aventuras off-line y on-line en el sector de la selección de personal: Una directora general que cuestiona los viejos modelos mentales y empresariales
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-16Entrepreneurship, Information Technologies, Innovation and ChangeEn este caso se describe el trabajo de una directora general belga para cambiar los modelos de negocio de dos compañías que ha creado en el sector de los recursos humanos. La primera compañía es una consultora offline de recursos humanos y la segunda es una innovadora iniciativa surgida de la primera y basada en Internet. En el caso se describen sus dificultades para atraer capital riesgo y cómo lo consigue finalmente. Lo que es más importante, ...Starting at €8.20
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CVWarehouse (A): Offline-and Online-Adventures in the Recruitment Industry: A female CEO who challenges mental and business models
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-16-EEntrepreneurship, Information Technologies, Innovation and ChangeThis FocusCase describes how a female CEO from Belgium is trying to change the business models in the HR industry with the two companies she set up. The first company is an "offline" HR consulting company, while the second one is an innovative spin-off from her first venture and Internet-based. The case decribes how difficult it was for her to attract venture capital, but how she finally succeeds. But more importantly, she runs into a significant...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20