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Customer Loyalty Schemes in the Retail Sector
Alvarez, Jose B.; Sesia, AldoCase HBS-511077-EMarketingCustomer loyalty schemes (or programs) are explicit efforts by retailers to gain long-term patronage from customers. Loyalty schemes are developed for a variety of reasons: to reward loyal customers, to generate more robust information about customer behavior, to influence consumer behavior, and as a defensive measure to combat a competing scheme. The purpose of this note is to describe the objectives of these schemes, including their origin and ...Starting at €8.20