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Nokia Life Tools: A Strategic Innovation to Tap into India's Rural and Newly Urban Population
Ariff Kachra; M.B. Sarkar; Kirti Madhok SudCase IVEY-9B11M055-EMarketing, StrategyThe vice president and managing director of Nokia India needed to decide whether to undertake an all-India launch of Nokia’s newest service offering for emerging markets, called Nokia Lifetools (NLT). The NLT pilot was very successful, with consumer adoption and retention rates over 70 per cent. However, offering services and applications that came directly loaded onto a handset was new for Nokia, put it in direct competition with service provide...Starting at €8.20