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Rewarding Loyalty (Spanish version)
Moon, Youngme; Schulman, Seth; McGovern, GailCase HBS-510S16MarketingIn 2005, Cabo San Viejo, a premier health and fitness spa resort located in Palm Springs, California, is debating whether to introduce a Customer Rewards Program. Describes the customer management challenges the firm is facing and outlines the various ways in which a rewards program might be structured to help address those challenges.Starting at €8.20
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Kinko's (Spanish Version)
McGovern, GailCase HBS-507S04MarketingPara maximizar su eficacia, los casos de color deben imprimirse en color. Durante las últimas décadas, Kinko habían forjado un vínculo emocional profundo con los consumidores al facilitar su ansiedad y ayudar a resolver los acuciantes problemas de procesamiento de documentos. Para el año 2003, sin embargo, la investigación reveló que los consumidores una experiencia al por menor confundiendo había erosionado parte de esta buena voluntad. El reto ...Starting at €8.20
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VOSS Artesian Water from Norway
Moon, Youngme; McGovern, Gail; Dessain, Vincent; Beyersdorfer, DanielaCase HBS-509040-EMarketingVOSS is a Norwegian bottled water company that produces one of the world's purest drinking waters, sold at an ultra-premium price in a sleek cylindrical glass bottle of minimalist design. In the U.S. (the company's primary market), VOSS' high-end brand presence is strongest in on-premise locations -specifically, top-of-the-line restaurants, hotels, and clubs. The brand has only recently begun penetrating the off-premise channel. In June 2007, Ole...Starting at €8.20