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Road to Hell (C) (Spanish version)
Evans, GarethCase HBS-412S19Leadership and People ManagementSupplements the (A) case.Starting at €5.74
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The Linda Dor: Building a Culture of Customer Satisfaction
Nicole R.D. Haggerty; Mark Boadu; Allie Zuccon; Zoe WoodsCase IVEY-9B18C014-ELeadership and People ManagementThe general manager of operations and interim general manager of human resources at Linda Dor Restaurant and Rest Stop (Linda Dor) was facing challenges recruiting, training, and retaining staff at the lower levels of the organization. These customer-facing positions, which include wait staff, cashiers, and runners, are responsible for delivering the high level of customer service enshrined in Linda Dor Enterprises’ corporate values. Providing a ...Starting at €8.20
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FunctionFox: Was Working Remotely the Best Choice? - Teaching Note
Betty Jane PunnettTeaching Note IVEY-W27362-ELeadership and People Management, StrategyTeaching note for product W27361.Starting at €0.00
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Designing Impact Evaluations: Assessing Jamaica's PATH Program, Teaching Note
Levy, DanTeaching Note HBS-HKS622-ELeadership and People ManagementTeaching Note for HKS448.Starting at €0.00
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Star of the Caribbean
Ariño, Miguel AngelCase AD-360Decision AnalysisEl caso permite analizar una decisión de producción cuando la demanda es incierta. Puede ser utilizado como documento introductorio en un módulo de planificación de inventario y permite ilustrar de un modo muy sencillo el problema de la fractila crítica. Este caso está basado en el caso Barbados Star del mismo autor (AD-313).Starting at €8.20
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The Paradox of Great Leadership (Spanish version)
Goffee, Rob; Jones, GarethArticle HBS-R0512ELeadership and People ManagementLeaders and followers both associate authenticity with sincerity, honesty, and integrity. It's the real thing--the attribute that uniquely defines great managers. But while the expression of a genuine self is necessary for great leadership, the concept of authenticity is often misunderstood, not least by leaders themselves. They often assume that authenticity is an innate quality--that a person is either genuine or not. In fact, the authors say, ...Starting at €8.20
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Maclaren's CEO on Learning from a Recall (Spanish version)
Rastegar, FarzadArticle HBS-R1101ALeadership and People ManagementCallers got a busy signal; e-mails went into the ether; the website froze. The company's executives realized they would need four times as many extra employees and three times as many hinge covers as they'd originally thought. Rastegar explains how and why their careful planning fell short, discusses the lessons he and Maclaren learned, and affirms his commitment to pursuing industrywide safety standards.Starting at €8.20
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Alberto Mora and the Costs and Consequences of Torture
Kanter, Rosabeth Moss; Summers, BenjaminCase HBS-316054-ELeadership and People ManagementAlberto Mora's time as General Counsel of the Navy from 2001 - 2006 greatly influenced his mission to illuminate the policy consequences of torture. Mora's drive to restore the nation's awareness and conscience against torture was gaining traction. Prominent stakeholders, including leaders in the military, government, NGOs and academia, supported his project. Moving forward, Mora knew that he still faced a number of critical challenges. What vehi...Starting at €8.20
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Road to Hell (B) (Spanish version)
Evans, GarethCase HBS-412S18Leadership and People ManagementSupplements the (A) case.Starting at €5.74
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UltraTech and Jaypee Merger: Integrating Culture and People - Teaching Note
Hema Bajaj; Ramesh MitragotriTeaching Note IVEY-W26219-EKnowledge and Communication, Leadership and People ManagementTeaching note for product W26218.Starting at €0.00