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- Case
La Estrategia de Captación de Clientes de Internet en Bankinter
Collection: HBSP (USA)Ref.: HBS-104S02Published: Feb 12, 2003Reviewed: May 22, 2003Format: pdfPages: 19Language: Spanish - Case
Pronto Wash: Lavando los coches del mundo a ritmo de tango
Collection: HBSP (USA)Ref.: HBS-108S09Published: Jan 29, 2008Format: pdfPages: 16Language: Spanish - Teaching Note
Understanding Customer Profitability at Charles Schwab, Teaching Note
Collection: HBSP (USA)Ref.: HBS-107065-EPublished: Mar 20, 2007Format: pdfPages: 39Language: English - Teaching Note
Bankinter: Growing Through Small and Medium Enterprises, Teaching Note
Collection: HBSP (USA)Ref.: HBS-107076-EPublished: Apr 19, 2007Format: pdfPages: 26Language: English - Teaching Note
Henkel Iberica (A) and (B), Teaching Note
Collection: HBSP (USA)Ref.: HBS-107078-EPublished: May 18, 2007Format: pdfPages: 17Language: English - Teaching Note
Bankinter: Deploying the Mortgage Simulator to the Branches, Teaching Note
Collection: HBSP (USA)Ref.: HBS-107080-EPublished: May 4, 2007Reviewed: Jan 3, 2011Format: pdfPages: 20Language: English - Case
HubSpot: Lower Churn though Greater CHI
Collection: HBSP (USA)Ref.: HBS-110052-EPublished: Jan 30, 2010Reviewed: Mar 6, 2013Format: pdfPages: 20Language: English - Case
Emergia: Driving Profitability on Help Desk Contracts
Collection: HBSP (USA)Ref.: HBS-111048-EPublished: Sep 28, 2010Reviewed: Jan 30, 2012Format: pdfPages: 24Language: English - Case
Multiasistencia: Redefining the Relationship with Its Service Professionals
Collection: HBSP (USA)Ref.: HBS-113143-EPublished: Jun 17, 2013Format: pdfPages: 8Language: English - Teaching Note
Atento: Managing the Employee Lifecycle in Brazil, Teaching Note
Collection: HBSP (USA)Ref.: HBS-114013-EPublished: Aug 23, 2013Format: pdfPages: 21Language: English