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Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Frei, Frances X.Article HBS-R0611EService and Operations Managementdiagnosing the behavioral problem, designing an operating role for customers that creates new value for both parties, and testing and refining approaches for influencing behavior.Starting at €8.20
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, HannaCase HBS-608S05Service and Operations ManagementAnaliza si progresivo, estrictamente una compañía de seguros de automóviles, debe entrar en el mercado de seguros del dueño de la casa. La decisión fundamental es si las competencias que hicieron progresiva a tener éxito en la industria de seguros de automóviles se puede traducir en la industria de seguros del dueño de la casa.Starting at €5.74
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Pret A Manger
Frei, Frances X.; Goldberg, RIck; van Sice, StephanieCase HBS-612033-EService and Operations ManagementPret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to contain kitchens; these shops would receive sandwich deliveries throughout the day from a nearby "parent" shop. Would Pret's employees and customers accept twin shops or view them as c...Starting at €8.20
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Angus Cartwright IV
Hatten, Kenneth J.; Poorvu, William J.; Stevenson, Howard H.; Segel, Arthur I; Vogel, John H., Jr.Case HBS-813185-EFinanceJudy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case provides an opportunity to examine the various components of real estate return--cash flow, tax benefits, and futures--and measure the profitability of a proposed investment through the...Starting at €8.20
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McArthur/Glen Realty Corp. (Spanish Version)
Poorvu, William J.; Vogel, John H., Jr.Case HBS-308S12FinanceJonathan Potter está considerando una inversión en el recién formado McArthur / Glen de Inversión Inmobiliaria. El caso da algunos antecedentes sobre fondos de inversión inmobiliaria y su historia. También se analizan los centros de tiendas de venta directa del fabricante, el tipo de bienes inmuebles que McArthur / Glen Realty posee y desarrolla. La industria REIT está experimentando un crecimiento explosivo, y es importante para evaluar su funci...Starting at €8.20
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Moneyball (A): What Are You Paying for? (Spanish version)
Frei, Frances X.; Campbell, Dennis; Sherman, EliotCase HBS-621S08EconomicsExplores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport. A rewritten version of an earlier case.Starting at €8.20
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Integrating Renewable Energy in Argentina, Teaching Plan
Datla, Anjani; Lee, HenryTeaching Note HBS-KS1289-EEconomicsTeaching plan to case KS1288Starting at €0.00
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Lesotho Hospital and Filter Clinics: A Public-Private Partnership Teaching Note
Lee, HenryTeaching Note HBS-HKS767-EEconomicsTeaching Note for HKS766Starting at €0.00