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Coaching en el Banco Azucarero de Cali (BAC) (B)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-35Leadership and People ManagementEn el caso B, el mismo director de zona (ahora "coach") aborda la entrevista de evaluación y el plan de desarrollo profesional de dos directores de oficina ("coachees") uno de alto potencial y otro con escasas perspectivas dentro de la organización. En los Anexos se incluyen las herramientas utilizadas para la evaluación: gráfico de evaluación 180º y "arañas" que representan el perfil de competencias.Starting at €5.74
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Avianca (B). La revisión de los contratos de trabajo de los mecánicos de aviación
Gómez, Sandalio; Pin Arboledas, José Ramón; Serrano, Germán; Tamayo M. A.Case FH-618Leadership and People ManagementEl director de relaciones industriales de Avianca decidió entrevistarse individualmente con los mecánicos disconformes, tal como indica el caso A, y consiguió que algunos aceptaran las nuevas condiciones de trabajo. En 1997, la dirección de relaciones industriales recibió la orden de la dirección general de extender el sistema al resto de la empresa. ¿Cómo hacerlo?Starting at €5.74
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Angola and the Resource Curse (Spanish version)
Musacchio, Aldo; Werker, Eric; Schlefer, JonathanCase HBS-714S10Economicsimmense inequality, low life expectancy, a non-diversified economy, and constant grumblings of corruption. The global financial crisis and subsequent fall in state oil revenue drives a loan-seeking Angola towards either the IMF, who demand extensive reforms, or the Chinese, who seek to take a direct stake in the nation's recovery. The case explores the dynamics of post-conflict recovery as well as the challenges associated with a reliance on oil...Starting at €8.20
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Taco Bell Corp. (Spanish Version)
Schlesinger, Leonard A.; Hallowell, RogerCase HBS-602S03Service and Operations ManagementJohn Martin, director general de Taco Bell, trae a la compañía en línea con sus competidores a través de un cambio gradual durante la década de 1980. A principios de 1990, que adopta enfoques innovadores para mejorar los niveles de servicio al tiempo que reduce los precios, proporcionando una clara ventaja competitiva. Ilustra el poder del pensamiento innovador en una industria de servicios y demuestra la importancia de un enfoque coordinado y ho...Starting at €8.20
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Taco Bell, Inc. (1983-1994) (Spanish Version)
Applegate, Lynda M.; Schlesinger, Leonard A.; Delong, DavidCase HBS-303S37Knowledge and CommunicationDetalla las acciones de John Martin, recién nombrado director general, ya que lleva Taco Bell a través de una década de cambios incrementales y radicales. Al final del caso, las ventas totales del sistema dentro de Taco Bell, una cadena de restaurantes de comida rápida estilo mexicano y una división de PepsiCo, han crecido de $ 700 millones en 1983 a $ 3.9 mil millones en 1994, y la compañía está gestionando más de 10.000 EAT en restaurantes y un...Starting at €8.20
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HealthCare.gov: The Crash and the Fix (B)
Schlesinger, Leonard A.; Bhayani, Paras D.Case HBS-315130-ELeadership and People ManagementA review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the initial failures of implementation.Starting at €5.74
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Foreign Direct Investment and South Africa (B)
Werker, Eric; Cornell, Ian McKownCase HBS-712054-EEconomicsIncoming and outgoing foreign direct investment in an environment of politics, geography, globalization, and history. Since the end of apartheid, South Africa had undertaken substantial economic reforms in order to attract more foreign direct investment, but it was slow in coming. At the same time, South African firms had become major players in sub-Saharan Africa and beyond. Collectively, these investment decisions could have a major long-run im...Starting at €5.74
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4M: Four-Markets Analysis for Emerging Economies
Werker, EricCase HBS-713026-EEconomicsThis technical note describes a methodology for evaluating the political economy of business-government relations in an emerging or frontier economy. The note argues that there are not one but four markets in an emerging economy: the market of "rentiers" such as mining companies that earn profits by maximizing rents in the export sector, "powerbrokers" that use monopoly power and government relations in regulated industries to earn outsized profi...Starting at €8.20
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Privatization of the Power Sector in Nigeria (B)
Werker, Eric; Ezekwueche, Onyechi; Igun, Olatomiwa; Wei, AliceCase HBS-713043-EEconomicsSupplement for case 713042Starting at €5.74