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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Coopers & Lybrand in Hungary (B) (Spanish version)
Loveman, Gary W.; Hallowell, RogerCase HBS-620S03Service and Operations ManagementCoopers & Lybrand open an office in Hungary.Starting at €5.74
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Eve Hall: The African American Investment Fund in Milwaukee, Teaching Note
Rogers, Steven S.; Mills, AlterrellTeaching Note HBS-318008-EEntrepreneurshipTeaching note for case 317076.Starting at €0.00
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John Rogers and Ariel Investments, Teaching Note
Rogers, Steven S.; White, GregTeaching Note HBS-318016-ETeaching note for case 318015.Starting at €0.00
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John Rogers, Jr. - Ariel Investments Co., Teaching Note
Rogers, Steven S.; White, GregTeaching Note HBS-318100-ETeaching note for case 318099.Starting at €0.00
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Fairview Capital
Rogers, Steven S.; Collins, DerrickCase HBS-319050-EEntrepreneurshipFairview Capital is a pioneering alternative assets investment manager, as it is the first U.S. private equity fund of funds that focused on investing in private equity and venture capital funds managed by African-Americans and other minority investment managers. This case study focuses on Fairview's strategic decisions that ultimately led to the growth and expansion of its investment portfolio to over $3 billion.Starting at €8.20
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The First 100 Days (Spanish version)
Loveman, Gary W.; Schlesinger, Leonard A.; Anthony, Robert T.Case HBS-605S07The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of Euro Disney in France, however, there has become reason to doubt the international appeal of the formula. The case documents issues involved with Euro Disney. Examines the transfera...Starting at €8.20
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Frank Baker: Siris Capital Group and Titan Systems
Rogers, Steven S.; Collins, DerrickCase HBS-317036-EEntrepreneurshipPrivate equity firm, Siris Capital Group must decide if they should raise their offer to take Titan Telecom private by acquiring its publicly-traded stock. Siris' decision to pay a premium for Titan must be made in the context of their unique (and somewhat complex) investment strategy that focuses on investment targets that have both mission-critical products or services that are approaching obsolescence but producing predictable cash flows, and ...Starting at €8.20
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Carmichael Roberts: To Create a Private Equity Firm, Teaching Note
Rogers, Steven S.; Cooper, KennethTeaching Note HBS-317095-EFinanceTeaching note for case 317079.Starting at €0.00
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Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund, Teaching Note
Rogers, Steven S.; Mosley, ValerieTeaching Note HBS-318007-EFinanceTeaching note for case 317044.Starting at €0.00