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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Coopers & Lybrand in Hungary (B) (Spanish version)
Loveman, Gary W.; Hallowell, RogerCase HBS-620S03Service and Operations ManagementCoopers & Lybrand open an office in Hungary.Starting at €5.74
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GM's Capital Allocation Framework
Foley, C. Fritz; Boland, F. Katelynn; Lemm, MichaelCase HBS-218026-EFinanceIn March of 2015, General Motors announced the details of a newly-established capital allocation framework. This framework provided a target for return on invested capital, guidelines for capital structure choices, and policies related to payouts. Senior managers face questions about how these policies should be implemented and what impact they might have.Starting at €8.20
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Project Moab at Hulu
Foley, C. Fritz; Weber, JamesCase HBS-218050-EFinanceIn 2015, Elaine Paul, CFO of Hulu, and the rest of the senior leadership team, must decide if they should offer a new, advertisement-free subscription service. At the time Hulu distributed a wide variety of content including in season current programming and earned significant revenues from advertising revenues. This choice had strategic implications and required formulating a view on how the video on demand industry would evolve. It also had val...Starting at €8.20
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The Transformation of Microsoft, Teaching Note
Foley, C. Fritz; Boland, F. KatelynnTeaching Note HBS-218140-EFinanceTeaching Note for HBS No. 218048.Starting at €0.00
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Transforming Alkermes into a Global Biopharmaceutical Company
Foley, C. Fritz; Haas, NicholasCase HBS-215079-EFinanceIn the summer of 2011, Jim Frates, CFO of Alkermes faced choices about how to finance the acquisition of Dublin, Ireland-based Elan Drug Technologies (EDT) - a deal that was expected to close in the fall. The case describes the history of Alkermes, provides information about the planned merger, and details the funding options. The case gives students the opportunity to analyze the role CFOs play in biopharmaceutical firms, to evaluate the attract...Starting at €8.20
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Noble Group (Spanish Version)
Foley, C. Fritz; Shih-ta Chen, Michael; Johnson, Matthew; Meyer, LinneaCase HBS-213S02Finance¿Qué papel desempeña la financiación del comercio para facilitar la gestión global de la cadena de suministro? Richard S. Elman, fundador y CEO de Noble Group Ltd., una globales materias primas empresa comercial con sede en Hong Kong, debe reunir capital para apoyar las necesidades de capital de trabajo e inversión de la empresa. En la evaluación de lo que significa Elman debe reunir capital, los estudiantes deben tener en cuenta las cuestiones r...Starting at €8.20
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The First 100 Days (Spanish version)
Loveman, Gary W.; Schlesinger, Leonard A.; Anthony, Robert T.Case HBS-605S07The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of Euro Disney in France, however, there has become reason to doubt the international appeal of the formula. The case documents issues involved with Euro Disney. Examines the transfera...Starting at €8.20
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Noble Group, Teaching Note
Foley, C. Fritz; Johnson, MatthewTeaching Note HBS-210030-EFinanceTeaching Note for [210021].Starting at €0.00
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Designing Performance Metrics at GoDaddy
Foley, C. Fritz; Lemm, MichaelCase HBS-217004-EFinanceScott Wagner has recently joined GoDaddy, a leading provider of cloud-based software and services that helped individuals and small businesses establish a web presence, in the dual role of chief operating officer and chief financial officer. One of his first tasks is to design a set of performance metrics that can be used to run the business. This case gives students the opportunity to develop a framework for thinking about GoDaddy's business and...Starting at €8.20