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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: PDFPages: 11Language: Spanish - Case
Human-Centered Service Design (Spanish version)
Collection: HBSP (USA)Ref.: HBS-617S03Published: Oct 3, 2014Reviewed: Jan 29, 2016Format: PDFPages: 21Language: Spanish - Case
Coopers & Lybrand in Hungary (B) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-620S03Published: Jun 12, 1992Reviewed: Jan 27, 1994Format: PDFPages: 1Language: Spanish - Case
Sensing (and Monetizing) Happiness at Hitachi (Spanish version)
Collection: HBSP (USA)Ref.: HBS-418S11Published: Sep 20, 2017Format: PDFPages: 12Language: Spanish - Case
Winning (and Losing) the Olympics: Boston 2024 (A)
Collection: HBSP (USA)Ref.: HBS-418024-EPublished: Nov 3, 2017Reviewed: Jun 3, 2019Format: PDFPages: 31Language: English - Case
Coaching Makena Lane
Collection: HBSP (USA)Ref.: HBS-418031-EPublished: Oct 1, 2017Reviewed: Oct 26, 2020Format: PDFPages: 23Language: English - Case
A Note on Compensation
Collection: HBSP (USA)Ref.: HBS-419020-EPublished: Aug 8, 2018Reviewed: Aug 4, 2019Format: PDFPages: 35Language: English - Teaching Note
Trouble at Tessei, Teaching Note
Collection: HBSP (USA)Ref.: HBS-616031-EPublished: Oct 20, 2015Reviewed: Feb 28, 2020Format: PDFPages: 31Language: English - Teaching Note
IDEO: Human-Centered Service Design, Teaching Note
Collection: HBSP (USA)Ref.: HBS-616038-EPublished: Nov 13, 2015Reviewed: Feb 26, 2020Format: PDFPages: 43Language: English - Case
Jieliang Phone Home! (A)
Collection: HBSP (USA)Ref.: HBS-609080-EPublished: Feb 15, 2009Reviewed: Jul 26, 2012Format: PDFPages: 15Language: English