Default Category
-
Amanco Brasil (A): Branding Strategy
Rocha e Oliveira, Paulo; Sauerbronn Jacinto, Rodrigo; Cerquinho, FábioCase M-1282-EMarketingAmanco was Latin America's leading manufacturer and marketer of pipes and fittings solutions for water management systems, with worldwide net sales of US$ 688 million. The company had been in Brazil for 10 years but was losing money. CEO Roberto Salas and Marketing Director Marise Barroso were preparing a proposal for the Brazilian operations at the request of Grupo Nueva, the Swiss holding company that owned Amanco. One of the key decisions to b...Starting at €8.20
-
Magazine Luiza: Expanding Horizons: The role of ecommerce in the post-IPO growth strategy
Rocha e Oliveira, Paulo; Bullara, Cesar; Sauerbronn Jacinto, RodrigoCase M-1275-ELeadership and People Management, Marketing, Service and Operations ManagementIn May 2011, Brazilian retailer Magazine Luiza successfully raised R$926 million (¿400 million) from its initial public offering (IPO) on the São Paulo stock exchange. The firm was immediately confronted with the challenge of accelerating growth beyond its already remarkable growth rate. The case is centered on the role e-commerce should play in the company's future. On the one hand, the market potential seems to be very interesting and the compa...Starting at €8.20
-
Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
-
Fagor Electrodomésticos
Nueno, Pedro; Pallàs C.Case P-943Service and Operations ManagementAntonio Cancelo, Director de Marketing de Fagor Electrodomésticos de la Unidad Frío, se plantea si debe seguir manteniendo en la gama de productos el frigorífico Zerogrado. Este frigorífico se caracteriza por tener tres puertas, una de ellas es de la unidad cero grado, donde los alimentos se mantenienen entre 0 y 5 grados celsius. El caso se inicia situando a Fagor Electrodomésticos dentro de Mondragón Corporación Cooperativa para pasar a hablar ...Starting at €8.20
-
Segur Lock
Nueno, Pedro; Pallàs C.Case P-945Service and Operations ManagementSegur Lock es un nuevo producto de Laboratorios Inibsa que se utiliza para prevenir infecciones que se producen en los hospitales en enfermos que tienen conectado un catéter. La introducción de este producto en España y Portugal ha sido muy difícil porque el Segur Lock es un producto preventivo cuyos beneficios tangibles no son inmediatos. Inibsa no tiene capacidad suficiente para comercializar el Segur Lock a nivel internacional. Contacta con la...Starting at €8.20
-
Electrodomésticos Solac, S.A.
Nueno, Pedro; Pallàs C.Case P-939Service and Operations ManagementSolac decide lanzar una nueva plancha para posicionarse en el sector de gama alta y pasar a competir directamente con Rowenta. El caso se incia con un repaso a la evolución de Electrodomésticos Solac para pasar seguidamente a hablar del mercado de las planchas y acabar con el proceso de desarrollo seguido para la nueva plancha ""Profesional Lux"".Starting at €8.20
-
Envases de Plástico, S.A. (B)
Nueno, Pedro; Pallàs C.Case E-17-EEntrepreneurshipStarting at €5.74
-
Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
-
Plan Estratégico de Turismo de Barcelona 2015: Reeditar el efecto de las olimpiadas de Barcelona 92
Campoy, David; García Pont, Carlos; Rocha e Oliveira, PauloCase M-1293Marketing, Service and Operations Management, StrategyEl tema central de este documento es la definición de los elementos clave que deben formar parte del Plan Estratégico de Turismo de Barcelona 2015. En él se repasa la historia de la estrategia turística de Barcelona, centrándose en los Juegos Olímpicos de 1992 y sus repercusiones en el sector turístico. Con ello se pone de relieve el estrecho vínculo entre el negocio del deporte y la táctica de posicionamiento estratégico de la ciudad y se subray...Starting at €8.20
-
Guggenheim Museum (C)
Pallàs C.; Nueno, PedroCase P-966-EService and Operations ManagementOn opening day, IDOM could finally celebrate its success in managing the construction of the Guggenheim Museum Bilbao since the company had been able to meet the client's demands. In the wake of this enriching experience, IDOM had launched a number of new projects. Felipe Prósper was reflecting on what they had learned from the experience that could be applied to their future projects. Likewise, the Board of Directors was concerned about the dire...Starting at €5.74