Default Category
-
NH Hotels
Babé, G.; García, J.; Huete, Luis MaríaCase P-772-EService and Operations ManagementStarting at €8.20
-
Analysis of letters of complaint - Exercise
Huete, Luis MaríaExercise PE-39-EService and Operations ManagementStarting at €8.20
-
Ford España, S.A.: La planta de motores de Almusafes
Huete, Luis María; Luchi R.Case P-813Service and Operations ManagementLa principal planta de motores de Ford en Europa es pionera en la puesta en práctica de una metodología de mejora de procesos. El caso permite realizar un análisis en detalle de las distintas variables operativas del proceso, y de un enfoque de mejora del mismo que incluye actuaciones en las áreas de gestión de la calidad, mantenimiento, relación con proveedores, administración de materiales y diseño. El caso incluye Anexos que permiten un anális...Starting at €8.20
-
American Express: Membership rewards Europe
Spinther M.; Rose S.; McGilvey P.; Huete, Luis MaríaCase P-886-EService and Operations ManagementThe Membership Rewards Programme is designed for business travellers. The rewards offered appeal mainly to members of Airline Frequent Flyer Programmes who take advantage of collecting miles on Amex and transfer them to their preferred airline to collect free tickets or upgrades. The case poses the managerial challenge of how to reach the 50% target penetration rate of the programme Amex has in mind and questiones how to include customers of the ...Starting at €8.20
-
Multiasistencia
Huete, Luis María; Soto A.Case P-830-EService and Operations ManagementStarting at €8.20
-
Peugeot Talbot España: La fábrica de Villaverde
Huete, Luis MaríaCase P-739Service and Operations ManagementLa planta de Villaverde se encontraba, en 1985, en una situación crítica. La dirección se había planteado cerrar la planta repetidas veces. En este momento se puso en marcha un programa de calidad cuyos resultados, cinco años después, han sido espectaculares. El caso describe el programa y sus resultados.Starting at €8.20
-
Caroline Regis at Excel Systems (Spanish version)
Mayo, Anthony J.; Roberts, Michael J.Case HBS-917S17Leadership and People Managementoutsourcing. Regis is threatened by the diminution in the role of in-house manufacturing and by the VP for Supply Chain Management at Gemini. The case traces Regis's reactions to the proposal. She seems ready to accede to the organizational politics and support the new strategy, only to change her mind and anger her superiors, who thought she would support the plan. She tries to seize control of the situation and threatens to resign if she is no...Starting at €8.20
-
Kazuo Inamori, a Japanese Entrepreneur
Mayo, Anthony J.; Egawa, Masako; Yamazaki, MayukaCase HBS-408039-EEntrepreneurshipThe case provides insight into a business leader whose cognizance of contextual forces (social, economic, and political) allowed him to drive significant change in an industry and Japanese society in the second half of the twentieth century.Starting at €8.20
-
Henry J. Kaiser and the Art of the Possible
Mayo, Anthony J.; Benson, Mark; Chen, DavidCase HBS-408072-EEntrepreneurshipFrom his humble beginnings as a local salesman in New York, Henry J. Kaiser rose to become one of the leading industrialists of 20th century America. Though he had no technical engineering training, Kaiser mastered the management and execution of plans for several large scale projects that contributed to the growth and improvement of contemporary America, including the Hoover Dam, one of the wonders of the modern world. During World War II, when ...Starting at €8.20
-
Sheikh Mohammed and the Making of "Dubai, Inc."
Mayo, Anthony J.; Cromwell, JohnathanTeaching Note HBS-410130-ELeadership and People ManagementTeaching Note for 410063.Starting at €0.00