HBSP (USA)
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Bankinter: Deploying the Mortgage Simulator to the Branches, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-107080-EFinanceTeaching note to 107070.Starting at €0.00
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Emergia: Driving Profitability on Help Desk Contracts
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111048-EFinanceEmergia wants to keep its customers happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?Starting at €8.20
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Bankinter: Instalando el simulador hipotecario en las sucursales
Martinez-Jerez, F. Asis; Miller, KatherineCase HBS-108S08FinanceDescribe cómo Bankinter, un banco español de tamaño medio, altera el conjunto de información a disposición de sus empleados de cara al cliente. En la primavera de 2003, Bankinter presentó un programa basado en Excel llamado el simulador de hipoteca que los gerentes de sucursales ayudado a calcular el precio de una hipoteca y estimar el valor de vida del cliente (CLV). Facilita una discusión sobre el impacto de un cambio en el conjunto de informac...Starting at €8.20
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MSDI. Alcalá de Henares, España
Luehrman, Timothy A.; Student, James J.Case HBS-207S03FinanceMerck & Co., Inc. está evaluando una inversión de ahorro de costes propuesto por su filial española. Presenta las técnicas de casos de flujo de caja descontado análisis de valoración en un entorno de varias monedas. Se puede utilizar para enseñar a las condiciones básicas de paridad internacionales que se relacionan con el valor de los flujos de caja operativos.Starting at €8.20
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Santander Consumer Finance
Trumbull, Gunnar; Corsi, Elena; Barron, AndrewCase HBS-711015-EFinanceTo maximize their effectiveness, color cases should be printed in color. A Spanish company has to decide if they should expand into the fragmented European consumer finance market and has to make important organizational strategy decisions, in the midst of the world economic downturn that followed the 2007 US credit crunch. Since 2002, the consumer finance branch of the Spanish banking Grupo Santander, Santander Consumer Finance (SCF) had grown i...Starting at €8.20
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Santander Consumer Finance, Teaching Note
Trumbull, GunnarTeaching Note HBS-711093-EFinanceTeaching Note for 711015.Starting at €0.00
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Emergia: Driving Profitability on Help Desk Contracts, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-111108-EFinanceTeaching Note for#111-048.Starting at €0.00
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Bankinter: Deploying the Mortgage Simulator to the Branches
Martinez-Jerez, F. Asis; Miller, KatherineCase HBS-107070-EFinanceDescribes how Bankinter, a mid-sized Spanish bank, altered the information set available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the mortgage simulator that helped branch managers calculate the price of a mortgage and estimate the customer lifetime value (CLV). Facilitates a discussion of the impact of such a change in the information set for employees when the incentives and dec...Starting at €8.20