HBSP (USA)
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Absolute Return for Kids
Leonard, Herman B.; Epstein, Marc J.; Tritter, MelissaCase HBS-309036-EAbsolute Return for Kids [ARK] is a charity with strong financial support--what are the constraints on its growth and impact? ARK seeks to transform the lives of children who are victims of abuse, disability, illness and poverty. As one of the 50 largest fundraising charities in the United Kingdom, the organization's trustees wrestle with how to meet the needs of this vast and most vulnerable population through program expansion and delivery in E...Starting at €8.20
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Cambiando la cultura de British Airways
Kotter, John P.; Leahey, James K.Case HBS-411S09Leadership and People ManagementEn tan sólo 10 años, 1980-1990, British Airways se dio la vuelta, tanto la disminución de su imagen y situación financiera. Centrándose en la importancia fundamental de servicio al cliente, British Airways pasó de "asqueroso" a "sangrienta impresionante." Experimentando una crisis financiera en 1981 y tratando de responder a los desafíos de la privatización ayudaron a la gente de British Airways que se centran en el cambio de su cultura a través ...Starting at €8.20