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Oxigen: Nurturing the Mobile Payment Ecosystem in India
Sandip Mukhopadhyay; Meeta Dasgupta; M.P. JaiswalCase IVEY-9B15M124-EStrategyIn 2013, Oxigen Services India Pvt. Ltd. launched a money transfer service integrated with the infrastructure of the National Payment Corporation of India. The Oxigen Wallet, India’s first non-bank wallet, allowed instant money transfers to and from any bank account over an extensive ecosystem, with a large retail presence across India using point-of-sale terminals. Oxigen was a major provider of bill payment and merchant payment services, with c...Starting at €8.20
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Mannarkkad Rural Service Co-operative Bank: Innovating at the Edge
Nidheesh Joseph; Abhishek Totawar; Ranjeet NambudiriCase IVEY-9B20C009-EEntrepreneurship, Leadership and People Management, StrategyIn November 2016, the secretary of Mannarkkad Rural Service Co-operative Bank Ltd. (MCB) based in Kerala, India, learned that the prime minister of India had announced that large-denomination currency notes would be invalid as of midnight November 8. This demonetization move was to eradicate unaccounted for “black money” from the nation. Co-operative banks like MCB were excluded from the purview of India’s central bank, the Reserve Bank of India,...Starting at €8.20
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Apigee: People Management Practices and the Challenge of Growth
Ranjeet Nambudiri; S. Ramnarayan; Catherine XavierCase IVEY-9B17C022-ELeadership and People ManagementIn late 2015, Apigee, a fast-growing technology firm, faced competitive pressures. It needed to scale up rapidly, which included hiring additional staff. At the regional office in India, some members of the senior leadership team wondered whether the company would need to modify its human resources practices. The firm had been operating in a unique organizational culture that encouraged employees’ openness and freedom, in keeping with its core va...Starting at €8.20
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Performance Management at the National Institute of Management (Central India Campus) (A)
Ranjeet Nambudiri; K.R. JayasimhaCase IVEY-9B08C020-ELeadership and People Management, StrategyThe case describes existing performance management systems at a leading business school in India, the National Institute of Management - Central India campus (NIM CI campus). The institution, which is ranked among the top 20 business schools in India, is facing critical issues of attracting and retaining faculty members. The director of the NIM CI campus has implemented a unit based performance measurement and incentive system, which has worked f...Starting at €8.20
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redBus: The Next Step for Growth
Sandeep Goyal; Amit Kapoor; M.P. JaiswalCase IVEY-9B13M048-EEntrepreneurship, StrategyredBus has enjoyed tremendous success in the structurally unattractive, fragmented, and non-transparent market for private bus travel bookings by introducing a technology platform to bridge the supply-demand gap in real-time. This technology platform connects the bus operators, travel agents, and bus travelers in a seamless and transparent manner. redBus is considered an industry transformation change agent that has altered the dynamics of the bu...Starting at €8.20
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Performance Management at the National Institute of Management (Central India Campus) (B)
Ranjeet Nambudiri; K.R. JayasimhaCase IVEY-9B09C009-ELeadership and People Management, StrategyThe case describes existing performance management systems at a leading business school in India, the National Institute of Management (Central India campus) (NIM (CI campus)). The institution, which ranked among the top 20 business schools in India, is facing critical issues of attracting and retaining faculty members. The director of NIM (CI campus) has implemented a unit based performance measurement and incentive system that has worked favour...Starting at €5.74
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GAIL (India) Limited: Transforming Safety Culture
Ranjeet Nambudiri; Swati GhulyaniCase IVEY-9B18C028-ELeadership and People Management, StrategyGAIL (India) Limited (GAIL), a public-sector undertaking, was India’s largest gas transmission and marketing company. As a leader in India’s gas and energy sector, the organization aimed to set a benchmark for other companies in the industry by implementing the best safety practices for its employees. In late 2013, GAIL’s top management decided to implement the behaviour-based safety (BBS) program across all of the company’s work sites. BBS was a...Starting at €8.20