IESE (España)
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Split One (A)
Riverola, Josep; Zschiesche A.Case P-989-EService and Operations ManagementThe relationship marketing agency Split One is faced with a sharp increase in workload due to the consolidation of its customer portfolio. After analyzing the situation, Osu, one of the founding partners, is of the opinion that increasing the number of staff members could solve the problem over the short term. But he also wonders if this would hide internal organization problems and major commercial deficiencies.Starting at €8.20
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Split One (A)
Riverola, Josep; Zschiesche A.Case P-989Service and Operations ManagementLa agencia de marketing relacional Split One se enfrenta a un fuerte aumento de la carga de trabajo debido a la consolidación de la cartera de clientes. Después de analizar la situación Osu, uno de los socios fundadores, pensó que, aumentando la plantilla, podría solucionar los problemas por lo menos a corto plazo. Pero también se preguntaba si ésto ocultaría problemas de organización interna o deficiencias comerciales de mayor índole.Starting at €8.20
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Victoria Dalí - CompuGraphics (A)
Andrews, W.; Poelmans, StevenCase DPO-7-ELeadership and People ManagementVictoria wants to do a part-time executive program, convinced she needs the PTEP for her work. But does she really? Her manager doesn't seem to think so. And even if the company sponsors her for 70%, it would still be an investment that would weigh on her family budget. And what about her family? She would have to spend four or five hours a day if she wants to really profit from the course. She cannot work on the weekends, because she has promise...Starting at €8.20
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Split One (A) (Portuguese Version, Portugal)
Riverola, Josep; Zschiesche A.Case P-989-PPService and Operations ManagementThe relationship marketing agency Split One is faced with a sharp increase in workload due to the consolidation of its customer portfolio. After analyzing the situation, Osu, one of the founding partners, is of the opinion that increasing the number of staff members could solve the problem over the short term. But he also wonders if this would hide internal organization problems and major commercial deficiencies.Starting at €8.20
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Split One (A) (Portuguese Version, Brazil)
Riverola, Josep; Zschiesche A.Case P-989-PBService and Operations ManagementThe relationship marketing agency Split One is faced with a sharp increase in workload due to the consolidation of its customer portfolio. After analyzing the situation, Osu, one of the founding partners, is of the opinion that increasing the number of staff members could solve the problem over the short term. But he also wonders if this would hide internal organization problems and major commercial deficiencies.Starting at €8.20
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Victoria Dalí - CompuGraphics (B)
Andrews, W.; Poelmans, StevenCase DPO-8-ELeadership and People ManagementVictoria did the PTEP. To manage the workload she decided to do her studying in the morning. On weekdays she went to bed after dinner. At four o'clock she got up, studied until eight in the morning and then went to the office. Her husband never saw her study. She had dinner with him, took time to play with their son and enjoy the weekends together and generally tried to be with both of them as much as possible. On Saturday mornings, while Victori...Starting at €5.74