IESE (España)
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Bioco
Calvo, Eduard; Sabrià, FredericCase P-1119Service and Operations ManagementDesde su despacho del Hospital San Gabriel, el Dr. Monteagudo, jefe del Servicio de Farmacia, se preguntaba qué más podía hacer para contener el gasto: "Primera semana de febrero y el gerente ya me ha presentado un ultimátum; no sé cómo lograremos generar los ahorros y liberar los recursos financieros para responder a los recortes de presupuesto que la Consejería de Sanidad nos ha aplicado para el ejercicio 2011". Cumplir con un presupuesto drac...Starting at €8.20
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Fashiop: A Box of Surprise
Calvo, EduardCase P-1150-EEntrepreneurship, Service and Operations ManagementFashiop was a start-up whose objective was to dress men who didn't like going to shops or who didn't have the time to go. Its new online personal shoppers service eliminated all the inconveniences about shopping: after a phone interview, a personalized selection of clothes would be sent to the customer's home, who after trying them, would decide which ones to keep and which to return. Delivery and styling were free and the clothes were sold at th...Starting at €8.20
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Additive Manufacturing at Etnia Barcelona
Calvo, Eduard; Lago, Alejandro; Sabrià, FedeCase P-1155-EBusiness Ethics and Corporate Social Responsibility, Entrepreneurship, Service and Operations ManagementEtnia Barcelona, a niche manufacturer of high-quality fashion eyewear, is considering its next move in light of the advances being made in additive manufacturing, which could require the company to rethink everything from product design to capacity footprint and logistics. The case covers the company's design-to-sale process, raw material procurement, and manufacturing operations. Etnia Barcelona has seen steady growth in revenues since its found...Starting at €8.20
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Fiore di Zucca
Serrano, Alejandro; Calvo, EduardCase P-1183-EService and Operations ManagementFiore di Zucca was one of Italy's leading producers of bags of ready-to-eat precooked vegetables. Francesco Ferrati, the chief operating officer, reviewed the results of a new policy of producing goods without waiting to receive orders from customers. He was satisfied with the improvement in customer response time. However, the inventory had expanded so much that one of the warehouses of finished products had almost come to a standstill twice due...Starting at €8.20
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Bioco
Calvo, Eduard; Sabrià, FredericCase P-1119-EService and Operations ManagementSitting in his office in Saint Gabriel's Hospital, Dr. Monteagudo, the head of the hospital's pharmacy, was mulling over his possibilities for reducing spending: "It's the first week of February and the hospital's general manager has already given me an ultimatum. I have no clue how we are to free up resources and achieve the savings we'll need to adjust to the budget cuts that the Ministry of Health has made for 2011." Having to comply with dra...Starting at €8.20
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Fabricación aditiva en Etnia Barcelona
Calvo, Eduard; Lago, Alejandro; Sabrià, FredericCase P-1155Business Ethics and Corporate Social Responsibility, Entrepreneurship, Service and Operations ManagementEtnia Barcelona -empresa especializada en la fabricación de gafas de gran calidad, con un diseño basado en las últimas tendencias- se está planteando cómo actuar teniendo en cuenta los avances que se están produciendo en el terreno de la fabricación aditiva, lo que implicaría redefinir todos los aspectos de la producción, desde el diseño de producto a la capacidad de producción, así como los relativos a la logística. Este caso describe el proceso...Starting at €8.20
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A Cross Cultural Crash and Labour Conflict: Sài nóng Restaurant (A)
Susaeta Erburu, Lourdes; Galan, Veronica; Pin Arboledas, José RamónCase DPO-203-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementThis case refers the store of a Chinese restaurant chain purchased by an American Food Industry Holding. Regardless of his successful career in the company, Juan Antonio can't reach and understanding with the Chinese workers. Besides, they enjoy special perks inside the company because they are the cooks and the success of the business depends mostly of them. Rank wise they are directly under a specific director for the Chinese workers and the G...Starting at €8.20
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Choque cultural y conflicto laboral: Sài nóng Restaurant (B)
Susaeta Erburu, Lourdes; Galan, Veronica; Pin Arboledas, José RamónCase DPO-204Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl caso B relata como la empresa decidió despedir a los 14 cocineros chinos líderes de esta huelga. Otros 10 decidieron dejar la empresa en solidaridad a los mismos y los sindicatos apoyaron al colectivo chino manifestando la improcedencia de estos despidos.Starting at €5.74
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A Cross Cultural Crash and Labour Conflict: Sài nóng Restaurant (B)
Susaeta Erburu, Lourdes; Galan, Veronica; Pin Arboledas, José RamónCase DPO-204-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementCase B tells us how the company decided to fired the 14 Chinese cooks leading the strike. Another 10 decided to leave the company in solidarity and the unions supported the Chinese arguing the dismissals were unsuitable.Starting at €5.74
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Artificial Intelligence at Arriaga Asociados: Paralegal or partner
Zamora, Javier; Valor Sabatier, Josep; Calvo, Eduard; Isaac Sastre BoquetCase OIT-23-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2023, Jesús María Ruíz de Arriaga, founder and CEO of Arriaga Asociados, was debating with Alejandro López Berraquero, the general manager, and Pedro López, the director of Transformation, about the digital transformation process that the law firm was undergoing. Specifically, Arriaga had just successfully tested an AI model that could read the text of the thousands of judicial notifications that arrived at the firm weekly, and it was time to ...Starting at €8.20