IESE (España)
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Caja Navarra: Reporting Customer Profitability... to Customers
Davila, Antonio; Aranda, C.; Arellano, J.Case C-747-EAccounting and ControlThe case can be used to teach customer profitability analysis in a service firm (bank). The case describes the decision of a bank (CAN) to disclose customer profitability to its customers. It describes how customer profitability is estimated and alternatives to this approach to estimating it. It also describes the bank's strategy that led to its decision to report to customers how much the bank makes on each one of them.Starting at €8.20
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The Board (Portuguese Version, Brazil)
Grandes Carci, Mª Jesús; Palencia Herrero, LuisCase C-777-PBAccounting and ControlDuring a Board meeting, the various representatives of investors in Tilos, a company that develops applications based on the use of geographic information, discuss the accounting of a minority investment (5%), an investment in an affiliated company (20%) and a group-member company (70%). The case serves to expound on accounting for financial investments, the equity method, and global consolidation.Starting at €8.20
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Holly G: Pasarse a la venta online durante la COVID-19
Palencia Herrero, Luis; Soler Vila, Eduardo; Milla, AdolfCase ASN-86Innovation and Change, Leadership and People ManagementEn julio de 2020, después del primer confinamiento debido a la COVID, una cadena de moda femenina formada por nueve tiendas tenía que decidir si lanzar o no un canal de venta online y, lo que es más importante, cómo hacerlo.Starting at €8.20
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Caja Navarra: rentabilidad de cliente... para el cliente
Davila, Antonio; Aranda, C.; Arellano, J.Case C-747Accounting and ControlEste caso se puede emplear para enseñar sobre el análisis de rentabilidad del cliente en una empresa de servicios (banco). Describe la decisión de un banco (CAN) de divulgar la rentabilidad de cliente a cada uno de sus clientes además de cómo se realiza la estimación de dicha rentabilidad y los enfoques alternativos a esa valoración, así como la estrategia que condujo a la caja a tomar la decisión de informar a los clientes sobre cuánto ganaba co...Starting at €8.20
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Holly G: Going Online During COVID-19
Palencia Herrero, Luis; Soler Vila, Eduardo; Milla, AdolfCase ASN-86-EInnovation and Change, Leadership and People ManagementIn July 2020, and after the first COVID confinement, a women fashion retail chain of 9 stores must to decide whether to launch an online channel or not and, more important, how to implement the change.Starting at €8.20