IESE (España)
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Ricoh España (B): ejecutando la transformación
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1616StrategyRicoh es un proveedor global de tecnología y servicios que ayuda a las organizaciones de todo el mundo a estar preparadas para un entorno cambiante en el puesto de trabajo, innovando en la forma de trabajar, de colaborar y de compartir información. El caso (B) explica el proceso de subasta, la adquisición y la integración de Aventia en la estructura de Ricoh. También analiza los resultados alcanzados hasta el momento del caso, verano de 2014. ...Starting at €5.74
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Brazil)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PBMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Gas Natural: mejorando la rentabilidad de Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234Marketing, Service and Operations ManagementMarta Muriel ha sido promocionada recientemente a directora de servicios residenciales con la tarea de mejorar la rentabilidad del servicio de mantenimiento domiciliario de la compañía, Servigas. Junto con su equipo evalúa cuatro propuestas que involucran tanto la reducción de costes como modificaciones en la calidad del servicio. Cada una de las acciones a seguir debe mantenerse en línea con los objetivos estratégicos de la compañía.Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-EMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Ricoh España (A): ejecutando la transformación
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1615StrategyRicoh es un proveedor global de tecnología y servicios que ayuda a las organizaciones de todo el mundo a estar preparadas para un entorno cambiante en el puesto de trabajo, innovando en la forma de trabajar, de colaborar y de compartir información. El caso se centra en la situación de la subsidiaria española en un contexto de crisis económica, que se añade al impacto que la digitalización está teniendo en una empresa como ésta, tradicionalmente c...Starting at €8.20
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Ricoh Spain (B): Transforming the Business
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1616-EStrategyRicoh is a global technology and services provider that assists organizations around the world in preparing for a changing workplace environment by innovating the way firms work, collaborate, and share information. Case (B) details the auction process, the acquisition, and Aventia's integration into Ricoh's organizational structure. It also highlights the company's performance as of summer 2014, the time of the case.Starting at €5.74
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Ricoh Spain (A): Transforming the Business
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1615-EStrategyRicoh is a global technology and services provider that assists organizations around the world in preparing for a changing workplace environment by innovating the way firms work, collaborate, and share information. The case focuses on the situation of a Spanish subsidiary in the context of crisis that is further facing the impact of digitalization as a company traditionally focused on printing equipment and services. The case details the company...Starting at €8.20