IESE (España)
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Fagor Electrodomésticos: Strategic Alliances (A)
Ariño, Africa; Gallo Ll.Case DG-1301-EStrategyAt the end of 1999, the management team of Fagor Electrodomésticos (FED) was assessing the experience gained through its involvement in alliances. Although a key factor in the company's international expansion, these alliances were raising certain problems. FED's management had to make some decisions. They also wanted to learn from the experience for the future.Starting at €8.20
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Fagor Electrodomésticos: Strategic Alliances (B)
Ariño, Africa; Gallo Ll.Case DG-1302-EStrategyTowards the end of 1999, Fagor Electrodomésticos' (FED) management team was evaluating its experience in alliance-based partnerships. A key part of the company's international expansion, these alliances were starting to cause problems. FED's managers had to make a series of decisions about the alliances. They also wished to learn from their experience for the future.Starting at €5.74
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Caja Navarra: Reporting Customer Profitability... to Customers
Davila, Antonio; Aranda, C.; Arellano, J.Case C-747-EAccounting and ControlThe case can be used to teach customer profitability analysis in a service firm (bank). The case describes the decision of a bank (CAN) to disclose customer profitability to its customers. It describes how customer profitability is estimated and alternatives to this approach to estimating it. It also describes the bank's strategy that led to its decision to report to customers how much the bank makes on each one of them.Starting at €8.20
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