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SAP's Transformation from a Product to a Service Provider: The Business Transformation Academy
Fischer, Marco; Reiche, Sebastian; Cardona Soriano, PabloCase DPO-215-ELeadership and People ManagementThe case discusses the strategic talent and stakeholder management issues that SAP faces as it transforms itself into a service provider. In 2000, SAP first decides to establish business consulting to assist customers in implementing software solutions. After long and controversial discussions about the core competencies of SAP, the company finally sets up a unit on Business Transformation Services that aims to support companies to successfully t...Starting at €8.20
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SAP's Transformation from a Product to a Service Provider: The Business Transformation Academy (Portuguese Version, Brazil)
Fischer, Marco; Reiche, Bjoern Sebastian; Cardona Soriano, PabloCase DPO-215-PBLeadership and People ManagementThe case discusses the strategic talent and stakeholder management issues that SAP faces as it transforms itself into a service provider. In 2000, SAP first decides to establish business consulting to assist customers in implementing software solutions. After long and controversial discussions about the core competencies of SAP, the company finally sets up a unit on Business Transformation Services that aims to support companies to successfully t...Starting at €8.20
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RCI Europe Ltd.: Calidad de servicio
Hare, B.; Huete, Luis MaríaCase M-905MarketingDurante el período 1991-1992, la dirección de RCI se sintió cada vez más obligada a examinar el grado de satisfacción del cliente con la multipropiedad. Primero fue la prensa la que informó en varios artículos de compradores de multipropiedad que habían expresado su insatisfacción con la compra. Después, hubo un estudio reciente de Ernst & Young, sobre propietarios británicos, que mostraba una parte importante de propietarios que no estaban satis...Starting at €8.20