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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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TD Canada Trust (B): Linking the Service Model to the P&L
Campbell, Dennis; Kazan, BrentCase HBS-108043-EStarting at €5.74
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Can Mexico Make Democracy Work
Trumbull, Gunnar; Schlefer, JonathanCase HBS-714049-EEconomicsEnrique Pe a Nieto, the presidential candidate of the old Mexican ruling party elected in 2012, passed the most fundamental reforms in at least two decades. They included allowing private competition in the energy sector, including with the state-owned oil company, Pemex; strengthening competition in the telecoms industry; promoting private-bank and public development-bank lending. Also, political reforms allowed re-election (formerly prohibited...Starting at €8.20
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Sherritt Goes to Cuba (C): Cuba country data
Musacchio, Aldo; Schlefer, JonathanCase HBS-711003-EEconomicsStarting at €5.74
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Moneyball (A): What Are You Paying for? (Spanish version)
Frei, Frances X.; Campbell, Dennis; Sherman, EliotCase HBS-621S08EconomicsExplores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport. A rewritten version of an earlier case.Starting at €8.20
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Sales Misconduct at Wells Fargo Community Bank (Spanish version)
Srinivasan, Suraj; Campbell, Dennis; Gallani, Susanna; Migdal, AmramCase HBS-119S25StrategySet in early-2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the leadup to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in relation to the years-long period of misconduct in sales. Subsequent investigations, terminations, compensation clawbacks, and other consequences are described.Starting at €8.20
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Mexican Farmworkers in the United States
Reinhardt, Forest L.; Schlefer, JonathanCase HBS-719047-EEconomicsStarting at €8.20
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Sherritt Goes to Cuba (A): Political Risk in Uncharted Territory
Musacchio, Aldo; Schlefer, JonathanCase HBS-711001-EEconomicsIan Delaney, CEO of Sherritt, a primarily a mining company, visited Cuba in the early 1990s to negotiate a deal to export nickel for their Canadian refineries. The case describes the difficulties of doing business in Cuba and the challenges Delaney overcame to turn Sherritt into a large diversified holding company that operates in mining, oil, utilities, telecomm, hotels, and others. Delaney did this while managing a relationship with an authorit...Starting at €8.20
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Sherritt Goes to Cuba (B): Dealing with Political Risk Under Raul Castro
Musacchio, Aldo; Schlefer, JonathanCase HBS-711002-EEconomicsStarting at €5.74
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TD Canada Trust (C): Translating the Service Model to Service Operations
Campbell, Dennis; Kazan, BrentCase HBS-108055-EStarting at €5.74